Evelyn Samples

TECHNICAL SUPPORT SPECIALIST February 2025 – May 2025

CBNG (CornerStone Staffing) (Temp contract) Plano, Texas

• Worked with Engineer’s, Developer’s on the testing, implementations, updating software, on RT’s and AP’s for Telecommunications, contract with Verizon.
• Logistics-lifted 50 lbs (AP’s) created boxes, tags, made ready and shipped to client’s
• Used Linux 5, Python 3, Raspberry PI 5, T-Mobile Wi-fi

• Provided first and second level support for internal, and external employees via phone and chats.
• 95% of calls resolved during first time call resolution.
• Stepped clients through problem solving and process.
• Support Windows OS 7, 10, AVD, HP and Mac laptops, desktops, remote end users, Remote Desktop, local, network printers, Pharos printer, VPN, Citrix, DNS, mobile devices, Apple, Android, and Samsung.
• Provide technical support for Software/Hardware issues.

• Provided first and second level support for internal, and external employees via phone and chats.
• 95% of calls resolved during first time call resolution.
• Step clients through problem solving and process.
• Every month worked in Walk up Support…..reimaging, and setting up new computers
• Support Windows OS 7, 10, HP and Mac laptops, desktops, remote end users, local, network printers, VPN, DNS, mobile devices, Apple, Android, and Samsung.

• Reviewed images and entered results in the computer to train Artificial Intelligence program.
• Provided security by identifying AVI Files, against terrorist attacks.
• Tracked and Documented images using Service Now, informing ECS of issues with images.
• OS Windows 7, 10, Microsoft Outlook, Active Directory, network printers, VPN and DNS.

• Provided first and second level support for internal, and external employees.
• 95% of calls resolved during first time call resolution.
• Stepped clients through problem solving and process.
• Supported laptops, desktops, remote end users, local, network printers, VPN, and DNS.
• Provided technical support for Software/Hardware issues.
• Installed software/Hardware on desktops and laptops, connected computers back to domain.
• Opened, evaluated, and documented technical cases in Remedy system.
• Responded to emails, chats, and web messages.
• Reset Passwords, configured Outlook email, windows applications.