Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences. Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.
Work History
Administrator
Chicagoland Home Health Provider, Inc
Des Plaines, Illinois
06/11/08 - Current
Developed policies and procedures to ensure compliance with federal, state, and local regulations.
Monitored regulatory changes impacting home health operations.
Assessed staffing needs based on changing patient demographics or caseloads.
Maintained patient records in accordance with HIPAA guidelines.
Collaborated with community organizations to promote awareness of available home health services.
Negotiated contracts with vendors for supplies and services related to patient care.
Analyzed financial data to develop budgets and monitor expenses.
Established quality assurance programs to evaluate the effectiveness of care delivery systems.
Implemented new technologies such as Electronic Medical Records systems into practice.
Managed personnel issues such as recruitment, hiring, disciplinary actions, employee relations.
Created marketing materials for business development initiatives aimed at increasing referrals from physicians' offices.
Ensured that all home health staff were properly credentialed according to applicable laws.
Ensured all home care activities were documented in compliance with policy and regulatory requirements.
Facilitate training sessions for home health staff on patient care protocols ,safety procedures , new medicare policies.
Administrator
Home Care Services Of Illinois
Des Plaines, IL
1995 - Current
Developed policies and procedures to ensure compliance with federal, state, and local regulations.
Conduct initial assessment of clients , create plan of care.
Coordinate care plans with staff and caregiver.
Maintained Clients records in accordance with HIPAA guidelines.
Collaborated with community organizations to promote awareness of available home care services.
Researched best practices in home care services delivery models.
Monitored and evaluated staff performance, providing feedback and coaching for development.
Facilitated training sessions for home care staff on Clients care protocols and safety procedures.
Analyzed financial data to develop budgets and monitor expenses.
Established quality assurance programs to evaluate the effectiveness of care delivery systems.
Managed personnel issues such as recruitment, hiring, disciplinary actions, employee relations.
Reviewed Clients charts periodically to ensure accuracy of information entered by caregivers staff.
Implemented quality improvement initiatives to enhance the efficiency and effectiveness of home care services.
Analyzed client satisfaction surveys to identify areas for service improvement and implement changes.
Monitored and maintained compliance with state and federal regulations for home care services.
Coordinated with insurance companies to verify coverage and process claims for home care services.
Maintained accurate and confidential client records, including care plans and progress notes.
Managed budget and resources for home care programs, ensuring cost-effective operations.
Led team meetings to discuss client progress, staff performance, and operational improvements.
Conducted regular home visits to assess client needs and ensure quality of care.
Developed and implemented care plans in collaboration with healthcare professionals and clients' families.
Managed client and family communications, providing updates and addressing concerns promptly.
Resolved conflicts between staff and clients or their families to ensure satisfaction with services.