Summary
Work History
Education
Skills
Timeline
Generic

Evelyn Saplala

Arlington Heights,IL

Summary

Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences. Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.

Work History

Administrator

Chicagoland Home Health Provider, Inc
Des Plaines, Illinois
06/11/08 - Current
  • Developed policies and procedures to ensure compliance with federal, state, and local regulations.
  • Monitored regulatory changes impacting home health operations.
  • Assessed staffing needs based on changing patient demographics or caseloads.
  • Maintained patient records in accordance with HIPAA guidelines.
  • Collaborated with community organizations to promote awareness of available home health services.
  • Negotiated contracts with vendors for supplies and services related to patient care.
  • Analyzed financial data to develop budgets and monitor expenses.
  • Established quality assurance programs to evaluate the effectiveness of care delivery systems.
  • Implemented new technologies such as Electronic Medical Records systems into practice.
  • Managed personnel issues such as recruitment, hiring, disciplinary actions, employee relations.
  • Created marketing materials for business development initiatives aimed at increasing referrals from physicians' offices.
  • Ensured that all home health staff were properly credentialed according to applicable laws.
  • Ensured all home care activities were documented in compliance with policy and regulatory requirements.
  • Facilitate training sessions for home health staff on patient care protocols ,safety procedures , new medicare policies.

Administrator

Home Care Services Of Illinois
Des Plaines, IL
1995 - Current
  • Developed policies and procedures to ensure compliance with federal, state, and local regulations.
  • Conduct initial assessment of clients , create plan of care.
  • Coordinate care plans with staff and caregiver.
  • Maintained Clients records in accordance with HIPAA guidelines.
  • Collaborated with community organizations to promote awareness of available home care services.
  • Researched best practices in home care services delivery models.
  • Monitored and evaluated staff performance, providing feedback and coaching for development.
  • Facilitated training sessions for home care staff on Clients care protocols and safety procedures.
  • Analyzed financial data to develop budgets and monitor expenses.
  • Established quality assurance programs to evaluate the effectiveness of care delivery systems.
  • Managed personnel issues such as recruitment, hiring, disciplinary actions, employee relations.
  • Reviewed Clients charts periodically to ensure accuracy of information entered by caregivers staff.
  • Implemented quality improvement initiatives to enhance the efficiency and effectiveness of home care services.
  • Analyzed client satisfaction surveys to identify areas for service improvement and implement changes.
  • Monitored and maintained compliance with state and federal regulations for home care services.
  • Coordinated with insurance companies to verify coverage and process claims for home care services.
  • Maintained accurate and confidential client records, including care plans and progress notes.
  • Managed budget and resources for home care programs, ensuring cost-effective operations.
  • Led team meetings to discuss client progress, staff performance, and operational improvements.
  • Conducted regular home visits to assess client needs and ensure quality of care.
  • Developed and implemented care plans in collaboration with healthcare professionals and clients' families.
  • Managed client and family communications, providing updates and addressing concerns promptly.
  • Resolved conflicts between staff and clients or their families to ensure satisfaction with services.

Education

Bachelor of Arts - Economics

St Paul's University
Philippines
04-1974

Skills

  • Leadership
  • Management skills
  • Problem Solving
  • Budgeting
  • Communication

Timeline

Administrator

Chicagoland Home Health Provider, Inc
06/11/08 - Current

Administrator

Home Care Services Of Illinois
1995 - Current

Bachelor of Arts - Economics

St Paul's University
Evelyn Saplala