Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evelyn saylor

Lebanon,PA

Summary

Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

9
9
years of professional experience

Work History

Youth Worker

Bethany Children's Home
Womelsdorf, PA
02.2024 - Current
  • Used calm, positive and encouraging approach with youth.
  • Modeled positive behavior for residents by providing leadership and positive interactions.
  • .
  • Helped youth victims of abuse by coordinating specialized therapy sessions.
  • Documented child progress, reporting extreme changes in behavior.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.

Retention Customer Service Representative

Xfinity Comcast
Lebanon, PA
10.2015 - 04.2023
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Manager

CP4L
Lebanon, PA
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Entered time and attendance logs in preparation for payroll.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained adequate staffing to meet objectives within budget.
  • Trained employees on additional job positions to maintain coverage of roles.

Education

Bachelor of Science - Social Work

University of Phoenix

Skills

  • Program Support
  • Special needs familiarity
  • Advocacy
  • Activity implementation
  • Educational Activities
  • Special needs understanding
  • Emotional Support
  • Safety Monitoring
  • Conflict de-escalation
  • Crisis Response
  • Collaboration and Teamwork
  • Active Listening
  • Customer Service
  • Issue Reporting
  • Case Management

Timeline

Youth Worker

Bethany Children's Home
02.2024 - Current

Retention Customer Service Representative

Xfinity Comcast
10.2015 - 04.2023

Manager

CP4L

Bachelor of Science - Social Work

University of Phoenix
Evelyn saylor