Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Evelyn Saylor

Lebanon,PA

Summary

Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

10
10
years of professional experience

Work History

YOUTH WORKER

Bethany Children's Home
02.2024 - Current
  • Used calm, positive and encouraging approach with youth.
  • Modeled positive behavior for residents by providing leadership and positive interactions.
  • Helped youth victims of abuse by coordinating specialized therapy sessions.
  • Documented child progress, reporting extreme changes in behavior.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.
  • Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.
  • Organized and facilitated recreational activities to engage youth in positive, team-building experiences.

RETENTION CUSTOMER SERVICE REPRESENTATIVE

Xfinity Comcast
10.2015 - 04.2023
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Continuously sought opportunities for professional development, attending workshops and training sessions to enhance customer service skills.
  • Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.
  • Offered personalized assistance based on each client''s unique situation, leading to higher success rates in retaining customers.

MANAGER

CP4L
03.2023 - 01.2024
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
  • Entered time and attendance logs in preparation for payroll.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained adequate staffing to meet objectives within budget.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

Bachelor of Science - Social Work

University of Phoenix
Tempe, AZ
07.2028

Skills

  • Program Support
  • Conflict de-escalation
  • Special needs familiarity
  • Crisis Response
  • Advocacy
  • Collaboration and Teamwork
  • Activity implementation
  • Educational Activities
  • Customer Service
  • Special needs understanding
  • Emotional Support
  • Safety Monitoring

LANGUAGES

English: Full Professional
Spanish: Native/ Bilingual

Timeline

YOUTH WORKER

Bethany Children's Home
02.2024 - Current

MANAGER

CP4L
03.2023 - 01.2024

RETENTION CUSTOMER SERVICE REPRESENTATIVE

Xfinity Comcast
10.2015 - 04.2023

Bachelor of Science - Social Work

University of Phoenix

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