Evelyn Shaneli Rodriguez
San Jose,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeks out opportunities to go beyond basics and increase customer satisfaction.
Overview
6
6
years of professional experience
Work History
Recreation Leader
City Of San Jose
05.2022 - Current
- Developed positive and productive relationships with kids, parents and staff.
- Provided technical assistance to site leader to help coordinate diverse projects.
- Provided first aid assistance during emergencies as needed, responding calmly and effectively under pressure situations.
- Assisted in the planning, preparation, and evaluation of departmental goals, objectives, and strategies to continuously improve recreational offerings for the community.
- Facilitated team-building exercises among participants to promote cooperation, communication skills development.
Licensed Tax Preparer
AMC TAX SERVICES
12.2021 - 04.2022
- Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
- Facilitated communication between clients and tax authorities.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state and federal levels.
- Prepared written responses or tax return amendments to resolve state and federal notices.
Assistant Store Manager
Tillys
06.2021 - 10.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Assistant Store Manager
El Pollo Loco
01.2020 - 06.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas every day to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education
GED -
De Anza College
Cupertino, CAHigh School Diploma - undefined
Mt. Pleasant High School
San Jose, CA06.2021
Skills
- Records Organization and Management
- Customer Service Management
- Team Leadership
- Multitasking and Prioritization
- Bilingual
- Customer Relations
- Sales Promotion
LANGUAGES
Spanish
English
Timeline
Recreation Leader
City Of San Jose
05.2022 - Current
Licensed Tax Preparer
AMC TAX SERVICES
12.2021 - 04.2022
Assistant Store Manager
Tillys
06.2021 - 10.2021
Assistant Store Manager
El Pollo Loco
01.2020 - 06.2021
High School Diploma - undefined
Mt. Pleasant High School
GED -
De Anza College
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