Overview
Work History
Education
Skills
Accomplishments
Certification
Service
Timeline
Generic

Evelyn Shield

Key West,FL

Overview

10
10
years of professional experience
1
1
Certification

Work History

Office Manager

Key West Mini Storage/Old Town Self Storage
  • Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
  • Handled financial transactions accurately, tracking revenue and expenses for budget management purposes.
  • Demonstrated comprehensive knowledge of federal, state, and local regulations related to self-storage facilities to maintain compliance at all times.
  • Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
  • Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
  • Developed strong relationships with local businesses, generating referrals and promoting the self-storage facility within the community.
  • Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
  • Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.

Insurance Renewal Specialist

United Atlantic Insurance Group
04.2023 - 03.2024
  • Actively participated in team meetings, sharing best practices amongst colleagues to improve overall department performance levels.
  • Streamlined the renewal process with improved communication and collaboration across departments.
  • Enhanced customer satisfaction, providing timely responses to inquiries and addressing concerns promptly.
  • Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.
  • Maintained detailed records of all renewal activities, providing valuable data for future analysis and decisionmaking.
  • Established trustful rapport with clients through expert knowledge of industry trends, product offerings, and competitive landscape.

Insurance Claims and Policy Processing Clerk

Diamond Insurance Partners
01.2019 - 01.2022
  • Streamlined procedures for data entry, leading to improved accuracy in policy documentation.
  • Enhanced customer satisfaction with timely and accurate claims settlements, ensuring adherence to company guidelines.
  • Reduced claim processing errors by conducting thorough policy reviews and maintaining up-to-date knowledge of industry regulations.

Head Hostess

Square Grouper Bar & Grill
08.2014 - 01.2019
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Implemented effective reservation system updates to optimize table turnover rates without sacrificing guest satisfaction.
  • Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
  • Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.

Summer Bus Girl

Lake Street Cafe
07.2014 - 08.2014
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.

Education

Bachelor of Science - Biochemistry

Florida State University
Tallahassee, FL
08.2023

Skills

  • Office Management
  • Organizational Skills
  • Shadowing: island dental, Old town dental, online shadowing
  • Data Entry
  • Excellent multi-tasking ability
  • Billing
  • Document Management
  • Excel Mastery
  • Fast-Paced Environment
  • Exceptional customer service
  • Chemical Analysis
  • Spectroscopy Techniques
  • Instrument Calibration
  • Analytical Techniques
  • Data Interpretation
  • Piano, ballet, started band, children's choir, St Paul's mentorship program, wedding cantor, piano recitals, taught piano, IM soccer, master of ceremonies, flute/harp/guitar
  • Experimental design
  • Physical Chemistry
  • Experience with Insturments: FTIR (Fourier Transform Infrared Spectroscopy), GC/MS (Gas Chromatography with Mass spectrometry) - Shimadzu GCMS-QP2010 SE, HPLC Shimadzu with Lab Solutions Lite Software, Shimadzu GC right and left with SH-Rxi-5ms Chromatograph Model, Signal Enhacement UV-VOS UV5BO Spectrometer Single-Beam with MY LavX 2017 Software, Raman Instrument, Flame Spec Perkim Elmer AAnalyst 200/400 with WinLAB 32 Software

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved a more organized hostess system by introducing CAKE iPad for reservation tasks.
  • Achieved customer service representative license by completing 220 with accuracy and efficiency.
  • Achieved Computer Fluency course to effectively achieve Mastery in Microsoft office.

Certification

  • Licensed [Job Title] - [Timeframe] - 220 Customer Service Representative
  • Licensed [Job Title] - [Timeframe] - microsoft Office
  • exerpience in One Epic
  • experience in AMS360
  • Carnegie hall royal conservatory program

Service

Relay for life

dance marathon

Pi phi literary programs: Read > Lead > Achieve

Nutcracker Key West - founder assistant, backstage manager, rehearsal organizer

piano at the convalescent center

taught piano at Bahama village

Timeline

Insurance Renewal Specialist

United Atlantic Insurance Group
04.2023 - 03.2024

Insurance Claims and Policy Processing Clerk

Diamond Insurance Partners
01.2019 - 01.2022

Head Hostess

Square Grouper Bar & Grill
08.2014 - 01.2019

Summer Bus Girl

Lake Street Cafe
07.2014 - 08.2014

Office Manager

Key West Mini Storage/Old Town Self Storage

Bachelor of Science - Biochemistry

Florida State University
  • Licensed [Job Title] - [Timeframe] - 220 Customer Service Representative
  • Licensed [Job Title] - [Timeframe] - microsoft Office
  • exerpience in One Epic
  • experience in AMS360
  • Carnegie hall royal conservatory program

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Evelyn Shield