Alex Ocasio
Chicago,IL
Summary
Dedicated Tow Truck Driver with a strong work ethic and proven expertise in towing equipment operation at Northwest Towing. Recognized for delivering exceptional customer service and effectively recovering vehicles while ensuring safety and compliance. Skilled in vehicle maintenance and adept at multitasking in high-pressure situations, enhancing operational efficiency and client satisfaction.
Professional driver with strong background in vehicle recovery and roadside assistance. Known for reliability, adaptability, and effective teamwork to meet changing demands. Skilled in operating towing equipment, ensuring safety, and delivering excellent customer service. Focused on achieving results and supporting team success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Tow Truck Driver
NORTHWEST TOWING
01.2023 - 11.2025
- Operated tow trucks to assist stranded vehicles and ensure prompt service delivery.
- Conducted vehicle assessments to determine proper towing methods and equipment usage.
- Communicated effectively with customers to provide updates and address concerns during towing operations.
- Coordinated with dispatch to optimize response times and improve workflow efficiency.
- Trained new drivers on safety protocols, equipment handling, and customer service best practices.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Completed preventive maintenance checks and basic repairs to vehicles.
Tow Truck Operator
GRAND COLLISION
01.2020 - 11.2022
- Operated tow trucks to safely transport vehicles from accident scenes and breakdown locations.
- Conducted vehicle inspections to ensure compliance with safety regulations before towing operations.
- Coordinated with dispatch to efficiently respond to calls and prioritize service requests.
- Assisted in training new drivers on safe towing techniques and company protocols.
- Diagnosed and repaired various mechanical and electrical problems on diverse vehicle makes and models.
- Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
- Installed interior and exterior trim, including moldings and emblems.
- Used welding and cutting tools to repair metal body parts.
- Prepared surfaces for priming, painting and refinishing.
- Filled, sanded and smoothed surfaces to prepare for painting.
Tow Truck Driver
ALL ABOUT AUTOMOTIVE INC
01.2019 - 12.2019
- Maintained accurate records of daily towing activities and vehicle conditions for reporting purposes.
- Implemented safety measures to minimize risks associated with roadside assistance tasks.
- Enhanced operational processes by identifying areas for improvement in service delivery methods.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Managed inventory control for onboard equipment, ensuring all necessary tools were readily available for each job assignment.
- Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
- Delivered exceptional tow truck service across region and liaised with local authorities.
- Inspected load security and checked for damages.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Warehouse Forklift Operator
WEBBER GRILL
01.2017 - 12.2018
- Operated forklifts to efficiently transport materials within warehouse environment.
- Maintained inventory accuracy through regular cycle counts and system updates.
- Coordinated loading and unloading of shipments, ensuring timely delivery schedules.
- Trained new staff on safe forklift operation and warehouse safety protocols.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Supported the shipping department with prompt loading and unloading tasks utilizing a variety of specialized attachments on the forklift as needed.
- Packed items into appropriate containers for shipment.
- Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
Education
High School Diploma -
STEINMETZ COLLEGE PREP
Chicago, ILSkills
- Strong work ethic
- Towing equipment operation
- Customer service
- Safe driving practices
- Vehicle maintenance and repair
- Roadside assistance
- Roadside assistance experience
- Defensive driving techniques
- Load securement proficiency
- Basic vehicle maintenance
- Forklift operation
- Flatbed truck expertise
- Attention to detail
- GPS applications
- Recovering vehicles
- Flatbed trailers
- Truck driving
- Accident documentation
- Teamwork
- Teamwork and collaboration
- Loading and unloading
- Multitasking Abilities
- Reliability
Languages
Spanish
Native or Bilingual
Timeline
Tow Truck Driver
NORTHWEST TOWING
01.2023 - 11.2025
Tow Truck Operator
GRAND COLLISION
01.2020 - 11.2022
Tow Truck Driver
ALL ABOUT AUTOMOTIVE INC
01.2019 - 12.2019
Warehouse Forklift Operator
WEBBER GRILL
01.2017 - 12.2018
High School Diploma -
STEINMETZ COLLEGE PREP