Evelyn Simmonds
El Paso,TX
Summary
Customer service and healthcare professional with over a decade of experience in medical support and client relations. Extensive experience in maintaining high customer satisfaction while managing high-volume calls and conducting patient care. Bilingual communicator adept at problem-solving and administrative operations in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Customer Experience Associate - Legal Team
Full Creative
Portland, OR
11.2018 - 11.2025
- Handled high-volume inbound calls, assisting clients with questions, concerns, and account support to enhance overall satisfaction.
- Maintain excellent customer satisfaction through professional communication and problem-solving.
- Managed client accounts, providing follow-up support on case updates and service inquiries to ensure clients remained informed.
- Document customer interactions and create support tickets to ensure timely issue resolution.
- Coordinated with internal teams to streamline response times, enhancing customer experience and satisfaction.
- Transcribe and forward client messages accurately to attorneys and internal departments.
- Conduct client meetings to review project progress and address concerns.
- Demonstrate strong attention to detail while maintaining confidentiality of sensitive information.
Certified Medical Assistant
Mainline Health Associates
Bala Cynwyd, PA
07.2016 - 01.2018
- Assisted physicians with patient care, vital signs, injections, EKGs, and medical documentation.
- Scheduled patient appointments by phone and in person while maintaining accurate records.
- Facilitated communication of patient concerns and refill requests to physicians and healthcare staff.
- Prepared treatment rooms, restocked supplies, and maintained a clean clinical environment.
- Streamlined organization of charts, patient documentation, and office files to enhance workflow.
- Provided compassionate patient support in fast-paced healthcare setting, ensuring comfort and understanding.
- Supported medical billing and administrative office operations.
Medical Assistant Intern
Mainline Health Associates
Bala Cynwyd, PA
04.2016 - 07.2016
- Facilitated patient intake, scheduling, and administrative support to streamline clinic operations.
- Handled patient inquiries via phone, email, fax, and in-person communication, ensuring timely and accurate responses.
- Escorted patients to examination rooms and prepared them for physician evaluations.
- Maintained patient confidentiality and protected sensitive medical information.
- Coordinated documentation and daily clinic operations to enhance workflow efficiency for office staff.
Animal Care Associate
Brandywine Valley SPCA
West Chester, PA
03.2015 - 05.2016
- Assisted in animal care, administered medications, performed microchipping, and supported adoption processes to enhance animal welfare.
- Maintained clean and sanitary facilities to support animal health and safety.
- Delivered customer service to visitors, guiding families through the adoption process to ensure successful placements.
- Trained new employees on daily procedures and workplace expectations to improve team readiness and consistency.
- Answered phones, handled front desk responsibilities, and responded to customer inquiries.
Store Associate
Krush Stop
El Paso, TX
11.2009 - 01.2013
- Guided customers through purchases, delivering high-quality customer service.
- Managed store operations, ensuring accurate register balancing and efficient cash handling.
- Managed inventory tracking and restocking duties.
- Coordinated employee scheduling and facilitated training for new staff.
Customer Service Representative
Echostar
El Paso, TX
10.2004 - 01.2006
- Managed inbound customer service calls in fast-paced environment, prioritizing customer needs and ensuring timely responses.
- Resolved customer concerns, maintaining high-quality service standards and fostering positive customer relationships.
- Assisted customers with billing inquiries, account payments, and troubleshooting, ensuring accurate resolutions and customer satisfaction.
- Provided technical troubleshooting assistance for electronic devices.
Education
Certified Medical Assistant - Phlebotomy Program
Star Career Academy
07-2016
El Paso Community College
05-2026
Skills
- Customer Service & Client Support
- Phone & Email Communication
- Client Onboarding
- Account Management
- Patient Intake & Scheduling
- Billing Dispute Resolution
- Electronic Documentation
- Data Entry & Record Management
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Case Management
- HIPAA & Confidentiality Awareness
- Problem Solving & Conflict Resolution
- Multitasking in Fast-Paced Environments
- Bilingual Communication
- 45 WPM Typing Speed
- Advanced Data Input
Additional Information
- Bilingual
- Strong verbal and written communication skills
- Experienced in remote communication and customer support environments
- Available for customer service, administrative support, medical office, and remote work opportunities
Timeline
Customer Experience Associate - Legal Team
Full Creative
11.2018 - 11.2025
Certified Medical Assistant
Mainline Health Associates
07.2016 - 01.2018
Medical Assistant Intern
Mainline Health Associates
04.2016 - 07.2016
Animal Care Associate
Brandywine Valley SPCA
03.2015 - 05.2016
Store Associate
Krush Stop
11.2009 - 01.2013
Customer Service Representative
Echostar
10.2004 - 01.2006
Certified Medical Assistant - Phlebotomy Program
Star Career Academy
El Paso Community College