Evelyn Smith
Amarillo,TX
Summary
Knowledgeable Library Associate with background in providing assistance to library patrons, managing book circulation, and organizing library resources. Strengths include strong communication skills, ability to handle administrative tasks efficiently, and expertise in utilizing library systems and technology. Known for creating engaging community programs and fostering positive relationships with patrons. Demonstrated impact through improving library processes and enhancing patron satisfaction.
Overview
16
16
years of professional experience
Work History
Library Associate
Sno-Isle Library
Camano Island, WA
10.2016 - Current
- Assisted patrons in locating books, materials, and other resources within the library.
- Conducted reference interviews with patrons to determine their research needs.
- Provided readers' advisory services by recommending appropriate books and other materials to meet patron's interests.
- Instructed patrons on the use of computers, printers, scanners, and photocopiers available in the library.
- Resolved complaints from patrons regarding lost or damaged materials.
- Planned and managed book clubs for adult patrons.
- Implemented and monitored compliance with library policies and procedures.
- Enforced current library policies fairly with patrons.
- Answered patrons' questions and assisted in finding materials requested.
- Answered phone calls promptly and provided information about library services when needed.
- Reviewed applications for new library cards and issued cards to qualified applicants.
- Created schedules for circulation desk operations.
- Enforced all safety regulations while monitoring patron behavior within the facility.
- Assisted in managing the library's social media accounts and online presence.
- Provided exceptional customer service, resolving patron issues and inquiries efficiently.
Federal Government Employee
Dept Of Defense
06.2008 - 09.2015
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Provided Training workshops and classes to military members to meet federal requirements
Education
Bachelor of Science - Social Psychology
Park University
Kansas City, MOMaster of Science - Education
Troy University
Troy, ALSkills
- Database Searching
- Computer Assistance
- Patron Registration
- Literary knowledge
- Research Support
- Library Instruction
- Library Services
- Skilled researcher
Timeline
Library Associate
Sno-Isle Library
10.2016 - Current
Federal Government Employee
Dept Of Defense
06.2008 - 09.2015
Bachelor of Science - Social Psychology
Park University
Master of Science - Education
Troy University
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