Evelyn Sorto
Tucker,GA
Summary
Adaptable leader with strong relationship management skills and a focus on achieving measurable results. Skilled in mentoring teams and implementing effective sales strategies to drive customer loyalty and satisfaction.
Overview
9
9
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
Atlanta, GA
10.2021 - 10.2025
- Developed strategies to enhance customer satisfaction and strengthen loyalty.
- Provided leadership and mentoring to newly hired employees on company programs.
- Reviewed financial statements and sales reports to assess productivity and goal achievement.
- Identified operational issues, implementing process improvements to boost safety and productivity.
- Strengthened workflow by hiring, managing, and developing top talent.
- Prepared weekly schedules to ensure adequate floor coverage within fiscal guidelines.
Assistant Store Manager
Starbucks Coffee Company
Atlanta, GA
04.2021 - 10.2021
- Delegated assignments aligned with team strengths to enhance floor coverage and service levels.
- Handled customer complaints through active listening, documentation, and solution offering.
- Oversaw inventory management, ensuring timely restocking procedures.
- Mentored employees to increase sales while promoting effective upselling and cross-selling techniques.
- Executed comprehensive opening, closing, and shift change processes to uphold operational standards.
Shift Supervisor
Starbucks Coffee Company
Atlanta, GA
07.2019 - 04.2021
- Facilitated clear communication with employees about job duties and policies.
- Resolved customer complaints and escalated issues to senior management.
- Adapted operations to changing needs, ensuring seamless store functionality.
- Managed inventory levels and placed orders to maintain adequate stock.
- Trained new partners in customer service techniques and beverage preparation standards.
Store Manager
Metro by T-Mobile
Atlanta, GA
07.2018 - 06.2019
- Evaluated store performance and developed improvement plans based on feedback.
- Recruited, trained, and supervised new employees to enhance team effectiveness.
- Delivered exceptional customer service to build loyalty and satisfaction.
- Oversaw daily operations, including staffing, scheduling, labor management, and inventory control.
- Encouraged sales growth by exceeding KPIs and implementing effective sales strategies.
Assistant Store Manager
Metro by T-Mobile
Atlanta, Georgia
02.2017 - 07.2018
- Mentored employees to enhance sales performance and optimize upselling techniques.
- Supported team leadership during peak hours to drive target achievement.
- Addressed customer complaints through active listening, detailed documentation, and effective solutions.
- Managed inventory and restocking processes to ensure product availability.
Education
Bachelor of Arts - Political Science
Georgia State University
Atlanta, GA05-2016
Skills
- Customer service and relationship management
- Talent acquisition and team development
- Attention to detail and data organization
- Adaptability under pressure
- Systems proficiency and procedural knowledge
- Calendar management and organization
- Interpersonal communication and conflict resolution
- Bilingual (English and Spanish)
References
References available upon request.
Timeline
Store Manager
Starbucks Coffee Company
10.2021 - 10.2025
Assistant Store Manager
Starbucks Coffee Company
04.2021 - 10.2021
Shift Supervisor
Starbucks Coffee Company
07.2019 - 04.2021
Store Manager
Metro by T-Mobile
07.2018 - 06.2019
Assistant Store Manager
Metro by T-Mobile
02.2017 - 07.2018
Bachelor of Arts - Political Science
Georgia State University