Evelyn Tellez
Richfield,Minnesota
Summary
Organized and motivated customer service representative devoted to maximizing customer satisfaction with exceptional service and support. Outgoing and friendly with strong drive to succeed. Multilingual and fluent in Spanish and English, offering solid comprehension of cultural diversity.
Overview
4
4
years of professional experience
Work History
Server
La Tapatia
Roseville, MN
06.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Server
Red Lobster
Bloomington, MN
03.2023 - 12.2023
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Informed customers of daily specials and signature menu items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Cashier
McDonald's
Arden Hills , MN
09.2020 - 07.2021
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Roseville Area High School
Roseville, MN07.2021
Associate of Science - Biology
Normandale Community College
Minneapolis, MNSkills
- Calm and Professional Under Pressure
- Spanish Fluency
- Multitasking and Prioritization
- Customer Data Confidentiality
- Verbal and Written Communication
- Client Service
- Friendly, Positive Attitude
- Active Listening
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Server
La Tapatia
06.2023 - Current
Server
Red Lobster
03.2023 - 12.2023
Cashier
McDonald's
09.2020 - 07.2021
High School Diploma -
Roseville Area High School
Associate of Science - Biology
Normandale Community College
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