Evelyn Torres
Central Point,OR
Summary
College graduate with a strong work ethic, exceptional customer service and problem-solving skills. Looking to build a long-term career and enhance my educational and professional skills in a dynamic and challenging environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager / Owner
ATM Construction and Painting LLC
2022.03 - Current
- Prepare bids, invoices, and contracts for clients
- Process employee payroll and withholdings
- Maintained computer and physical filing systems.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Personal Banker
Peoples Bank of Commerce
2021.01 - 2021.12
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Operations Specialist
Peoples Bank of Commerce
2020.03 - 2020.12
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
HR Intern
Peoples Bank of Commerce
2020.06 - 2020.08
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
- Collaborated with cross-functional teams to improve overall workplace culture and employee engagement initiatives.
Customer Service Representative II
Peoples Bank of Commerce
2017.12 - 2020.03
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Bank Teller
Northwest Community Credit Union
2016.10 - 2017.12
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
Education
Bachelor of Science in Business Administration -
Southern Oregon University
Ashland, OR08.2020
Associate Degree of Arts Oregon Transfer Degree -
Rogue Community College
Medford, OR06.2018
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Business Planning
- Business Development
- Business Administration
- Customer relationship development
- Customer Needs Assessment
- Planning and coordination
Certification
- Certificate Management of Human Resources, Southern Oregon University - 2020
Languages
Spanish
Native or Bilingual
Timeline
Office Manager / Owner
ATM Construction and Painting LLC
2022.03 - Current
Personal Banker
Peoples Bank of Commerce
2021.01 - 2021.12
HR Intern
Peoples Bank of Commerce
2020.06 - 2020.08
Operations Specialist
Peoples Bank of Commerce
2020.03 - 2020.12
Customer Service Representative II
Peoples Bank of Commerce
2017.12 - 2020.03
Bank Teller
Northwest Community Credit Union
2016.10 - 2017.12
Bachelor of Science in Business Administration -
Southern Oregon University
Associate Degree of Arts Oregon Transfer Degree -
Rogue Community College
- Certificate Management of Human Resources, Southern Oregon University - 2020
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