EVELYN TORRES
Miami Lakes,FL
Summary
Medical Assistant supporting urology and family practice patients through vital signs, phlebotomy, injections, EKGs, and triage. Assists with bladder ultrasound, cystoscopy, bladder biopsy, prostate biopsy, catheter changes, BCG, and Urgent PC while keeping visits moving smoothly. Brings experience with scheduling, phone coverage, data entry, scanning, faxing, and insurance verification in busy multiphysician settings.
Overview
2
2
Languages
22
22
years of professional experience
Work History
MEDICAL ASSITANT
One Oncology
03.2021 - 08.2026
- Handle 50-70 patient calls daily to coordinate scheduling, refill requests, and follow-up support.
- Support [number] procedures weekly by preparing exam rooms and assisting during urology visits.
- Assist with bladder ultrasounds and UDS procedures by preparing patients and maintaining smooth room flow.
- Support cystoscopy, bladder biopsy, and prostate biopsy procedures with sterile setup and patient readiness.
- Perform catheter changes and administer treatments such as BCG and Urgent PC under clinical direction.
- Draw blood and manage related clinical tasks, including Estring support and patient documentation.
MEDICAL ASSISTANT
Innovative Care
10.2016 - 08.2020
- Processed 150 appointment requests weekly while coordinating scheduling and phone coverage.
- Recorded 125 patient vitals weekly and prepared patients for rooming and exams.
- Collected patient vitals, drew blood, and administered injections with careful attention to accuracy.
- Performed EKGs and supported triage flow by relaying patient needs to the clinical team.
- Entered patient data, maintained records, and handled scanning, faxing, and refill requests.
MEDICAL ASSISTANT
Doctor Plus
09.2016 - 03.2020
- Handled 80 phone calls daily while relaying messages and scheduling updates.
- Processed 26 patient intakes weekly and routed visit details for clinical review.
- Supported patient visits by taking vital signs, preparing exam rooms, and documenting intake details.
- Performed EKGs, drew blood, and administered injections under clinical direction.
- Managed scheduling, faxing, scanning, and records filing to keep front-office workflow organized.
MEDICAL ASSISTANT
Assist doctor
01.2014 - 08.2016
- Handled weekly patient phone calls 50-60 to support timely communication and accurate appointment follow-up.
- Managed daily appointment scheduling 60 to keep patient flow organized and reduce front-desk delays.
- Administered eye drops and assisted with in-office eye care tasks to support routine patient visits.
- Verified insurance details and maintained patient records to support accurate administrative processing.
- Filed records and organized paperwork to keep charts accessible and office documentation current.
SECRETARY
Care, Poli Signs, Inc
03.2010 - 03.2013
- Managed [number] accounts receivable records monthly, tracking payments and keeping billing files current.
- Processed 70 data entries weekly, maintaining organized records and supporting accurate office reporting.
- Maintained filing systems and retrieved records quickly for daily administrative and customer support needs.
- Handled merchandise shipping and receiving, verifying incoming items and keeping outgoing shipments organized.
- Provided courteous customer service by answering calls, resolving routine questions, and directing inquiries promptly.
CUSTOMER SERVICES REPRESENTATIVE
Blackstone, Inc
02.2008 - 10.2009
- Processed 80 service requests weekly while maintaining accurate records and steady response times.
- Handled 100 customer calls weekly, addressing questions, routing requests, and supporting timely follow-up.
- Resolved customer questions by phone with a professional, reassuring approach tailored to individual needs.
- Supported daily service operations by coordinating follow-up tasks and keeping information organized.
- Maintained familiarity with Pinserve to handle routine customer interactions and lookup tasks efficiently.
SKILLS CLERICAL
Information Technology Serv
10.2007 - 01.2008
- Entered 150 records daily into the working database to keep office information current and organized.
- Processed 70 outgoing mail pieces weekly to support daily office distribution and information flow.
- Operated a microfilm machine to retrieve, review, and organize archived records efficiently.
- Delivered courteous customer service by answering questions and directing requests promptly.
- Maintained familiarity with the working database to locate and update information accurately.
CASHIER/FOOD DISPATCHER
Taco Bell
02.2005 - 10.2006
- Processed 30 customer orders daily while maintaining accuracy and steady service during peak rushes.
- Delivered friendly customer service in a fast-paced environment, handling questions and resolving issues calmly.
- Kept orders moving efficiently by coordinating with kitchen staff and staying attentive to timing and accuracy.
- Worked reliably with teammates to support a busy front counter and maintain an approachable, professional attitude.
MEDICAL ASSISTANT
Insurance Profile Inc
01.2006
- Verified [number]% of insurance records weekly before appointments to support smooth patient check-in and billing coordination.
- Processed 50 drug and urine test requests weekly while maintaining timely intake and accurate documentation.
- Scheduled patient appointments and managed follow-up coordination to keep daily office flow organized.
- Filed and maintained medical records with attention to accuracy, confidentiality, and quick retrieval.
- Supported front-desk operations by handling patient inquiries and keeping key office information current.
Education
MEDICAL ASSISTANT - undefined
Technical Career Institute
Miami, FL10-2007
HIGH SCHOOL DIPLOMA - undefined
Coral Park Senior
Miami, FL08-2006
Skills
My skill is the learned ability to act with determined results with good execution often within a given amount of time, energy, or both My skills can often be divided into domain-general and domain-specific skills For example, in the domain of work, some general skills would include time management, teamwork and leadership, self-motivation and others, whereas domain-specific skills would be used only for a certain job My skill usually requires certain environmental stimuli and situations to assess the level of skill being shown and used
Taking Patient Vitals, Blood Draws, Injections, EKG, Patient Scheduling, Data Entry, Answering phone calls
Taking vital, EKG, Drawing blood, Answering phone calls, Triages, Medication refill, Scanning and faxin
Administer eye drops, Scheduling appointments, Answer phone calls, Dispense eye glasses, Insurance verification, Filing records
Drug test and urine test, Insurance verifications, Schedule appointments, Filing records
Data Entry, Filing Records, Accounts Receivables, Merchandise Shipping/ Receiving, QuickBooks educated, Customer Service
LANGUAGES
English, Advanced (C1)
Spanish, Advanced (C1)
Timeline
MEDICAL ASSITANT
One Oncology
03.2021 - 08.2026
MEDICAL ASSISTANT
Innovative Care
10.2016 - 08.2020
MEDICAL ASSISTANT
Doctor Plus
09.2016 - 03.2020
MEDICAL ASSISTANT
Assist doctor
01.2014 - 08.2016
SECRETARY
Care, Poli Signs, Inc
03.2010 - 03.2013
CUSTOMER SERVICES REPRESENTATIVE
Blackstone, Inc
02.2008 - 10.2009
SKILLS CLERICAL
Information Technology Serv
10.2007 - 01.2008
MEDICAL ASSISTANT
Insurance Profile Inc
01.2006
CASHIER/FOOD DISPATCHER
Taco Bell
02.2005 - 10.2006
HIGH SCHOOL DIPLOMA - undefined
Coral Park Senior
MEDICAL ASSISTANT - undefined
Technical Career Institute