Evelyn Torres-Bartolome
Pleasanton,CA
Summary
Experienced administrative and compliance professional with over 15 years of progressive responsibility in leadership, clerical operations, reporting, and customer service. Strong ability to interpret policies, oversee workflow, maintain accurate records, and provide high-level support to staff and the public. Proven success working independently, managing competing priorities, and delivering quality service in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Consultant – Compliance Support
Shaklee Corporation
01.2026 - Current
- Review and resolve compliance cases, ensuring timely and accurate documentation.
- Interpret policies and provide guidance to internal teams and stakeholders.
- Prepare monthly management reports and maintain tracking systems.
- Respond to inquiries in English and Spanish, providing clear and professional support.
- Research discrepancies and ensure proper record maintenance.
Compliance Analyst
Shaklee Corporation
10.2007 - 12.2025
- Interpreted and enforced company policies and procedures.
- Reviewed forms, claims, and promotional materials for completeness and regulatory compliance.
- Maintained detailed records and tracking systems for regulated products and renewals.
- Investigated complaints and resolved issues through phone, email, and digital platforms.
- Compiled data and prepared administrative and statistical reports.
- Managed multiple priorities while meeting strict deadlines.
Team Lead
Shaklee Corporation
12.2006 - 10.2007
- Provided functional leadership and training to team members.
- Assigned, reviewed, and monitored staff work for accuracy and completeness.
- Assisted with performance feedback and staff development.
- Managed schedules and supported daily operational coordination.
- Resolved escalated issues while maintaining high service standards.
Field Support Representative
Shaklee Corporation
08.2004 - 12.2006
- Delivered front-line customer service support in high-volume environments.
- Entered and retrieved data from internal systems with speed and accuracy.
- Processed documentation and resolved account discrepancies.
- Assisted with preparation of reports, correspondence, and departmental communications.
Education
Project Management Certificate -
Las Positas College
Livermore, CA12-2026
High School Diploma - undefined
Francisco Bravo Medical Magnet High School
Los Angeles, CASkills
- Customer Service Support
- Policies & Procedures Compliance
- Digital Platforms & Technology Support
- Process improvement & Operational Support
- Claims & Issue Resolution
- Reporting & Documentation
Certification
Valid California Driver’s License, satisfactory driving record
Timeline
Consultant – Compliance Support
Shaklee Corporation
01.2026 - Current
Compliance Analyst
Shaklee Corporation
10.2007 - 12.2025
Team Lead
Shaklee Corporation
12.2006 - 10.2007
Field Support Representative
Shaklee Corporation
08.2004 - 12.2006
High School Diploma - undefined
Francisco Bravo Medical Magnet High School
Project Management Certificate -
Las Positas College
Personal Information
Driving License: Valid California Driver’s License