Evelyn Torzilli
Clerical, Admin Assistant, Travel Associate
Fishkill,NY
Overview
30
30
years of professional experience
Work History
Administration Assistant
IBM
Almond, NY
05.2000 - 05.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Administrative Assistant
M&H Sales & Marketing
Tarrytown
01.1999 - 04.1999
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted development and implementation of new administrative procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Maintained current knowledge of evolving changes in marketplace.
Education
Certification In Database And Programs - Secretarial Studies And Office Administration
Some College Studies At Rockland Community College
Suffern, NYAcademic - Academic Studies
Clarkstown, H S.South
West Nyack, NY06.1994
Skills
- Data Entry
- File Organization
- Clerical Staff Oversight
- Project Schedule Coordination
- Word Processing
- Administration Protocols
- Multitasking and Time Management
- Schedule Management
- Sorting and Labeling
- Computers and Technology
- Scheduling
- Document and File Management
- Memo Preparation
- Training and Development
- Mail Handling
- Travel Coordination
- Microsoft Office
- Organize Files
- Set Appointments
- Customer Relations
- Employee Communications
- Document Scanning
- Office Supplies and Inventory
- Office Management
- Administrative Operations
- Administrative Support
- Project Management
Timeline
Administration Assistant
IBM
05.2000 - 05.2011
Administrative Assistant
M&H Sales & Marketing
01.1999 - 04.1999
Certification In Database And Programs - Secretarial Studies And Office Administration
Some College Studies At Rockland Community College
Academic - Academic Studies
Clarkstown, H S.South