Summary
Overview
Work History
Education
Skills
Affiliations
Leadership Activities Volunteering
Timeline
Generic

Evelyn Tossi

Portland

Summary

Motivated professional with a strong work ethic and adaptability. Proven ability to excel in fast-paced environments while mastering new skills quickly. Recognized for exceptional interpersonal skills and effective time management. Committed to contributing to organizational growth through high-quality work under pressure.

Overview

4
4
years of professional experience

Work History

Café Associate

Villa Sport Athletic Club & Spa
Portland
05.2025 - Current
  • Prepared and served snacks and meals according to standardized recipes and preparation guidelines, ensuring consistency and quality.
  • Delivered friendly, efficient service in a fast-paced, team-oriented environment, contributing to a fun and dynamic café atmosphere.
  • Maintained a clean and organized workspace, complying with health and safety regulations throughout service.
  • Trained new staff in café procedures and customer service techniques to ensure consistent quality of service.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business.
  • Maintained cleanliness and organization of cooking, food prep, and serving areas in compliance with health and safety standards. Took on multiple roles as needed, supporting various café functions with a flexible and proactive approach.
  • Cultivated a positive customer experience through a can-do attitude and willingness to assist wherever needed.

IT Service Desk Analyst

University of Rhode Island
Kingston
08.2025 - 12.2025
  • Provided first-level technical support to students and faculty, addressing hardware and software issues with patience and clarity.
  • Monitored and managed inbound support requests through the ticketing system, ensuring timely responses and resolutions.
  • Documented troubleshooting procedures and resolutions in the knowledge base to enhance team efficiency and user experience.
  • Collaborated with other departments to coordinate and resolve cross-functional IT issues impacting user services.

Data Analysis Intern

4G Clinical
Portland
05.2024 - 08.2024
  • Supported the clinical trial data team by performing data cleaning and analysis tasks using proprietary software.
  • Conducted quality assurance on data inputs and documentation to ensure regulatory compliance.
  • Collaborated with IT and compliance departments to streamline workflows and improve efficiency.
  • Supported data extraction processes by gathering and organizing clinical trial data from various sources.
  • Maintained comprehensive documentation of data processes, contributing to regulatory compliance and quality assurance.
  • Participated in team meetings to discuss data findings and propose actionable insights for project improvement.

Barista & Shift Lead

Starbucks
Portland
01.2023 - 01.2024
  • Prepared high-volume custom drink orders efficiently and accurately while maintaining a fast pace.
  • Managed opening and closing tasks, trained new baristas, and delegated responsibilities as a Shift Lead to optimize service flow.
  • Built strong customer relationships, resulting in positive feedback and repeat business.
  • Earned Oregon Food Handler's and Barista Certification.
  • Collaborated with team members to streamline service during peak hours, enhancing overall customer experience.
  • Handled cash and credit transactions, ensuring accurate cash drawer management throughout shifts.

Referee

CYO Basketball
Portland
01.2022 - 01.2023
  • Officiated youth basketball games, consistently enforcing rules with fairness and integrity.
  • Fostered a supportive and educational environment for young athletes and coaches.
  • Developed conflict resolution and decisive decision-making skills under pressure.
  • Collaborated with fellow referees to ensure consistent rule enforcement across games.

Education

Bachelor of Arts - History

University of Rhode Island
Kingston, Rhode Island, RI
05-2028

Bachelor of Science - Political Science, History

University of Rhode Island
Kingston, RI
05-2028

College Prep -

Jesuit High School
Portland, OR
05.2024

Skills

  • Data analysis
  • Technical support
  • Customer service
  • Team collaboration
  • Quality assurance
  • Conflict resolution

Affiliations

Volunteer, Royal Family Kids Camp

Leadership Activities Volunteering

  • Kappa Delta Sorority, Merchandise Chair: As Merchandise Chair for Kappa Delta, I oversee the design, selection, and distribution of chapter merchandise while managing budgets and coordinating with vendors. I ensure merchandise reflects Kappa Delta’s values and branding, promotes chapter unity, and meets members’ needs through organization, creativity, and attention to detail.
  • Director Of Rituals, Kappa Delta Sorority: As Director of Rituals for Kappa Delta, I am responsible for upholding the traditions and values of the sorority by planning, organizing, and executing all ritual ceremonies with accuracy and respect. I ensure rituals are conducted meaningfully and confidentially, educate members on their significance, and work closely with chapter leadership to preserve the integrity and spirit of Kappa Delta.
  • Royal Family Kids Camp: Counselor, Portland, OR, Seasonal, Mentored children in foster care during week-long summer camps, providing emotional support in a trauma-informed environment. Led engaging group activities and ensured the safety and well-being of campers. Established strong rapport with children from diverse backgrounds, adapting communication styles effectively.
  • Oregon Food Bank: Volunteer, Portland, OR, Ongoing, Participated in food sorting and packaging to distribute meals to underserved communities. Worked collaboratively in fast-paced environments, emphasizing teamwork and clear communication.

Timeline

IT Service Desk Analyst

University of Rhode Island
08.2025 - 12.2025

Café Associate

Villa Sport Athletic Club & Spa
05.2025 - Current

Data Analysis Intern

4G Clinical
05.2024 - 08.2024

Barista & Shift Lead

Starbucks
01.2023 - 01.2024

Referee

CYO Basketball
01.2022 - 01.2023

Bachelor of Arts - History

University of Rhode Island

Bachelor of Science - Political Science, History

University of Rhode Island

College Prep -

Jesuit High School