Hi, I’m
EVELYN TROUVE
Long Island City,NY
Summary
I have 13 years of experience in Hospitality operations, client relations management, experience management, partnership & activation.
My present role incorporates my experience with project management and hospitality as I lead the Accenture headquarters C-Suite office one of the largest consulting firms globally, some of my duties are event management, SOP structure, software implementation to optimize processes across all departments.
Being the key person to interact with stakeholders, clients regarding events or meetings happening across the E-Suite floor.
Using my hospitality background and administrative experience , I'm able to manage logistics & forecasting and deliver reports to all the Accenture departments.
Overview
12
years of professional experience
Work History
*Accenture
Executive C-Suite Administrative Assistant
06.2022 - Current
Job overview
- Successfully managing and coordinating the Executive's complex travel schedule, including international trips and multiple itinerary changes, resulting in smooth and efficient travel experiences.
- Prepare C-Suite reports and distribute them among all operations departments.
- Prepare all documents and materials necessary for all committee and board of CEOs meetings.
- Successfully orchestrating complex events, ranging from small executive meetings to large-scale conferences, by liaising with vendors, coordinating schedules, and ensuring seamless execution of logistics, resulting in positive feedback from attendees, increasing attendance, and significant cost savings.
- Establish a project team responsible for executing the event planning with clear roles and responsibilities assigned to each team member.
- Fostering strong relationships with company partners, vendors, and key stakeholders by serving as a professional, courteous, and detail-oriented liaison, resulting in enhanced business partnerships, better deals, and smoother contract negotiations.
- Creating a detailed timeline outlining key milestones and deadlines for the event, including securing the venue, selecting vendors, and coordinating logistics for attendees.
- Managing office & CEO's expenses using Accenture expense software.
- Run additional errands such as picking up meals, purchasing tickets to shows, performing personal and household shopping as needed
- Developing a hospitality program to present white glove service and assisting with service activations like partnering with companies that can provide services to my CEOs and their clients.
- Strong networking relationships with top New York restaurants and major US restaurant groups.
- Utilizing my concierge skills when its needed, such as restaurant, club reservations etc.
- Interact with UHNW CEO guests and carefully curate/execute their dining experience and business travels.
- Handled confidential and sensitive information with discretion and tact.
*Tishman Speyer, Rockefeller Center
Corporate Concierge
10.2020 - 05.2022
Job overview
- Functioned significantly as part of the Pre-Opening Team of the Concierge Program hospitality initiative
- Proactively supported hospitality initiatives; understand and execute philosophy of service culture.
- Built rapport by fulfilling and executing client requests submitted via the phone and email, including, but not limited to booking private fitness and wellness, curating travel itineraries, making dining reservations at coveted restaurants, coordinating private events, acquiring premium tickets to in-demand experiences
- Served as key assist to VIP with arranging car service as needed for High level executives.
- Introduced prefer vendors to clients and coordinate related projects and appointments.
- Fostered productive relationships, network, and\ or existing contacts in the concierge community.
- Provided information on the surrounding restaurants, buildings, events on campus and off-campus
- Cultivated productive relationships and communication with Property Management and Executives of different firms and aid as needed
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Arranged for transportation to and from airport, train station and events for visitors.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
*Equinox Hotel,
Hotel Concierge
06.2019 - 10.2020
Job overview
- Provided each guest with list of resort's upcoming,activities and events upon check-in to enhance stays.
- Successfully managed and supervised Pre-Opening Team.
- Assisted guests in their luxury needs including flight bookings, Broadway shows, Art shopping, dining experience, transportation, etc.
- Cultivated and sustained customer relationships.
- Communicated effectively with co-workers and outside partners.
- Fostered productive relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other area businesses.
- Played an integral role in providing sales support as needed.
- Proactively handled incoming and outgoing mail deliveries.
- Maintained the ambiance, style, and cleanliness of the Concierge Desk ensuring all brochures, and literature are always stocked.
- Provided guests with personalized solutions by suggesting activities and facilities provided by the hotel.
- Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
- Leveraged expertise while attending to complaints and finding the appropriate solution.
- Demonstrated a professional attitude in all interactions with guests, staff, and vendors, both on the telephone and during face-to-face transactions.
- Proactively planned events and major functions.
*The Surrey Hotel, Relais & Chateaux
Hotel Concierge
03.2018 - 04.2019
Job overview
- Demonstrated a professional attitude while assisting guests in their luxury needs
- Booked transportation service in a timely manner
- Fostered productive relationships with local vendors, restaurants, stores in the area for immediate access to our guests
- Assisted with Broadway show tickets, restaurants, Opera, Sport Games, Concerts, etc
- Maintained ownership of the process of resolving resident and guest complaints
- Professionally engaging and interacting with guests showing appreciation
- Prompt answered, recorded, and completed all residents' requests, phone calls, questions, or concerns
- Scheduled and facilitated deliveries.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
*W New York Hotel
Concierge
10.2011 - 03.2018
Job overview
- Acted as the point of reference for guests who need tourism assistance and city information
- Anticipated luxury guest needs and create memorable experiences for in-house and upcoming guests, make itineraries in a timely manner
- Offered different types of tourism services to upcoming guests
- Fostered productive relationships with local vendors, restaurants, stores in the area for immediate access to our guests.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Education
AccentureNew York, NY
Certificate from Generative AI And Its Impact To Everyday Business
2023
AccentureNew York, NY
Certificate from PM Agile Principles & Methodologies
2023
Katherine Gibbs SchoolNew York, NY
Associate of Applied Science from Hospitality Administration And Management
2004
Espiritu Santo UniversityEcuador
Hospitality Certificate from Hospitality
2002
Skills
- Microsoft Office
- EMS Event System
- Client Relationship Management
- Stakeholder Communications
- C-Suite Operations Knowledge
- Project Management
- Fire Safety Regulations
- Manage Expenses
- Office Supplies and Inventory
- Event Coordination
- Travel Planning
- Logistics Coordination
- Concierge Experience
Languages Skills
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Additional Information
- Corporate Functions star award nominee Accenture 2023
- AWARDS, Best Overall Hotel Experience award, Concierge of the Month 2019 .
- W New York; Concierge Team of the year for 500 rooms 2018
- Part of New York Concierge Association since 2018.
Timeline
Executive C-Suite Administrative Assistant
*Accenture
06.2022 - Current
Corporate Concierge
*Tishman Speyer, Rockefeller Center
10.2020 - 05.2022
Hotel Concierge
*Equinox Hotel,
06.2019 - 10.2020
Hotel Concierge
*The Surrey Hotel, Relais & Chateaux
03.2018 - 04.2019
Concierge
*W New York Hotel
10.2011 - 03.2018
Accenture
Certificate from Generative AI And Its Impact To Everyday Business
Accenture
Certificate from PM Agile Principles & Methodologies
Katherine Gibbs School
Associate of Applied Science from Hospitality Administration And Management
Espiritu Santo University
Hospitality Certificate from Hospitality
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