Evelyn Truong
Katy
Summary
Dynamic professional with over 10 years of diverse experience, starting in education as a teacher and transitioning into a skilled administrative role within the functional medicine field. Expertise includes, but are not limited to, teaching, multimedia and graphic design, marketing, customer service, organization, and problem-solving. Committed to leveraging a strong academic background, dynamic skills/experiences, and openness to holistic and lifelong learning to contribute effectively to organizational success. Recognized for a strong work ethic and reliability, consistently supporting team objectives and advancing company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Graphic Designer/Marketing Administrator/Vitamin Clerk
Whole Health Center Houston and Provisions for Health & Healing
Houston, TX
06.2021 - Current
- Developed cohesive branding materials for various marketing campaigns.
- Developed creative design for print materials, brochures, banners, and signs.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Completed final touches for projects before rollout.
- Produced high-quality product packaging designs that successfully captured target audience attention and led to increased sales revenue.
- Increased user engagement with creation of intuitive website layouts.
- Edited and enhanced existing artwork and graphics.
- Utilized Adobe Creative Suite and Canva to develop creative designs.
- Created original artwork for range of print, web, and video projects.
- Created artwork for product packaging and promotional materials.
- Developed original designs for various forms of print and digital media.
- Used interactive design elements to create more engaging user experience.
- Developed infographics to better communicate complex data.
- Created motion graphics and video content for websites and applications.
- Applied animation techniques to create dynamic visual elements.
- Established strong relationships with vendors and partners to facilitate effective collaboration.
- Introduced creative promotional methods that led to higher conversion rates while retaining existing customers'' loyalty.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Collaborated with colleagues to create visuals for various marketing campaigns.
- Created and launched campaigns across digital and traditional channels to drive sales.
- Acquired, developed, and frequently serviced a variety of new accounts and vendors.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Launched successful digital marketing campaigns that achieved goals for increased website and store traffic.
- Assisted customers in selecting vitamins and supplements based on individual health needs.
- Maintained accurate inventory of vitamin products, ensuring optimal stock levels.
- Developed promotional displays to enhance product visibility and drive sales.
- Conducted regular audits of vitamin section for compliance with health standards.
- Collaborated with suppliers to ensure timely delivery of high-quality products.
- Streamlined restocking processes to improve efficiency in product management.
- Handled customer inquiries and concerns with professionalism, ensuring their needs were met.
- Managed expired product returns efficiently while minimizing loss from outdated inventory.
- Assisted customers in locating products, resulting in a more efficient shopping experience.
- Developed strong relationships with vendors to secure favorable pricing and delivery schedules for products.
- Addressed potential quality control issues by reporting suspected counterfeit or contaminated products promptly.
- Trained new employees on store policies and procedures and customer service techniques, fostering a supportive work environment.
- Worked closely with management to implement promotional strategies, driving sales growth in the vitamin department.
- Increased customer satisfaction by providing personalized recommendations for vitamins and supplements.
- Processed customer transactions quickly and accurately, streamlining the checkout process.
- Educated customers about the benefits of various vitamins and supplements, helping them make informed decisions regarding their health goals.
- Coordinated seasonal displays that promoted relevant vitamins and supplements during key times of year such as flu season or allergy season.
- Maintained a well-organized and visually appealing store environment, enhancing the overall customer experience.
- Conducted regular stock checks to maintain accurate inventory records and minimize discrepancies.
- Assisted in the development of marketing materials that highlighted unique product offerings and drove customer interest in our vitamin section.
- Greeted customers with a smile and helped with product/store questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences and customer service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Wrapped, boxed, labeled, and weighed products to be shipped out to customers throughout the United States.
Substitute Teacher/Floating Substitute
St Francis Episcopal School
Houston, TX
09.2020 - 05.2021
- Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
- Enforce administration policies and rules governing students.
- Discuss assigned duties with classroom teachers to coordinate instructional efforts.
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.
- Observe students' performance, and record relevant data to assess progress.
- Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.
- Organize and supervise games and other recreational activities to promote physical, mental, and social development.
- Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students.
- Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills.
- Use computers, audio-visual aids, and other equipment and materials to supplement presentations.
- Attend staff meetings and serve on committees, as required.
- Maintain computers in classrooms and laboratories and assist students with hardware and software use.
- Distribute tests and homework assignments and collect them when they are completed.
- Conduct demonstrations to teach such skills as sports, dancing, and handicrafts.
- Requisition and stock teaching materials and supplies.
- Operate and maintain audio-visual equipment.
Substitute Teacher
Living Water Christian School
Houston, TX
09.2020 - 02.2021
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
- Enforce administration policies and rules governing students.
- Discuss assigned duties with classroom teachers to coordinate instructional efforts.
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.
- Observe students' performance, and record relevant data to assess progress.
- Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.
- Organize and supervise games and other recreational activities to promote physical, mental, and social development.
- Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students.
- Distribute tests and homework assignments and collect them when they are completed.
- Take class attendance and maintain attendance records.
Substitute Teacher
Aristoi Classical Academy
Houston, TX
09.2020 - 02.2021
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips.
- Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
- Enforce administration policies and rules governing students.
- Discuss assigned duties with classroom teachers to coordinate instructional efforts.
- Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.
- Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.
- Organize and supervise games and other recreational activities to promote physical, mental, and social development.
- Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students.
- Use computers, audio-visual aids, and other equipment and materials to supplement presentations.
- Laminate teaching materials to increase their durability under repeated use.
- Maintain computers in classrooms and laboratories and assist students with hardware and software use.
- Distribute tests and homework assignments and collect them when they are completed.
- Take class attendance and maintain attendance records.
- Requisition and stock teaching materials and supplies.
- Assist librarians in school libraries.
4th Grade Teacher
School of Science and Technology
Houston, TX
08.2017 - 12.2017
- Confer with parents or guardians, teachers, counselors, and administrators for student resolution.
- Meet with parents and guardians to discuss their children's progress and to determine priorities for their children.
- Prepare for assigned classes and show written evidence of preparation.
- Use computers, audio-visual aids, and other materials to supplement presentations.
- Instruct students individually and in groups, using various teaching methods.
- Plan and conduct activities for a balanced program of instruction, demonstration, and work time.
- Prepare objectives and outlines for courses of study, following curriculum guidelines or requirements of states and schools.
- Attend staff meetings and serve on committees, as required.
- Establish clear objectives for all lessons, units, and projects.
- Administer standardized ability and achievement tests and interpret results to determine student strengths and areas of need.
- Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula.
- Prepare, administer, and grade tests and assignments to evaluate students' progress.
- Assign and grade class work and homework.
- Prepare materials and classrooms for class activities.
- Collaborate with other teachers and administrators in academic development and evaluation.
- Adapt teaching methods and instructional materials to meet students' varying needs and interests.
- Establish and enforce rules for behavior and procedures for maintaining order among the students.
Elementary/Middle School/High School Teacher
Living Water Christian School
Houston, TX
08.2015 - 05.2020
- Instruct students individually and in groups, using teaching methods such as lectures, discussions, and demonstrations.
- Adapt teaching methods and instructional materials to meet students' varying needs and interests.
- Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.
- Establish and enforce rules for behavior and procedures for maintaining order among the students.
- Meet with parents and guardians to discuss their children's progress and to determine priorities for their children and their resource needs.
- Prepare materials and classrooms for class activities.
- Observe and evaluate students' performance, behavior, social development, and physical health.
- Read books to entire classes or small groups.
- Prepare and implement remedial programs for students requiring extra help.
- Prepare, administer, and grade tests and assignments to evaluate students' progress.
- Enforce administration policies and rules governing students.
- Assign and grade class work and homework.
- Confer with parents or guardians, teachers, counselors, and administrators to resolve various student issues.
- Guide and counsel students with adjustment or academic problems, or special academic interests.
- Prepare for assigned classes and show written evidence of preparation.
- Prepare objectives and outlines for courses of study, following curriculum guidelines or requirements of states and schools.
- Organize and label materials and display students' work.
- Plan and supervise class projects, field trips, visits by guest speakers or other experiential activities.
- Attend staff meetings and serve on committees, as required.
- Administer standardized ability and achievement tests and interpret results to determine student strengths and areas of need.
- Instruct through lectures, discussions, and demonstrations in one or more subjects, such as English, mathematics, or social studies.
- Prepare students for later grades by encouraging them to explore learning opportunities and to persevere with challenging tasks.
- Use computers, audio-visual aids, and other equipment and materials to supplement presentations.
Education
Master of Higher Education (MEd) - Higher Education with Business Specialization
Houston Baptist University
Houston, TX12.2019
Bachelor of Science (B.S.) - Human Development and Family Studies with Early Childhood-6th Grade Teacher Certification
University of Houston-Main Campus
Houston, TX05.2015
Skills
- Video Editing (using Adobe Rush and Premiere Pro)
- Multimedia Creating (ie PowerPoint, Brochures, Programs, etc)
- Website design (Shopify and WordPress)
- Graphic Design (Canva)
- Email Design and Coordination (Active Campaign)
- Fast Learner
- Attention to detail
- Friendly, positive attitude
- Dependable and responsible
- Organization and time management
- Music talents (piano playing, singing, and playing guitar)
- Taking pictures
Certification
Early Childhood-6th Grade Teacher
Timeline
Graphic Designer/Marketing Administrator/Vitamin Clerk
Whole Health Center Houston and Provisions for Health & Healing
06.2021 - Current
Substitute Teacher/Floating Substitute
St Francis Episcopal School
09.2020 - 05.2021
Substitute Teacher
Living Water Christian School
09.2020 - 02.2021
Substitute Teacher
Aristoi Classical Academy
09.2020 - 02.2021
4th Grade Teacher
School of Science and Technology
08.2017 - 12.2017
Elementary/Middle School/High School Teacher
Living Water Christian School
08.2015 - 05.2020
Bachelor of Science (B.S.) - Human Development and Family Studies with Early Childhood-6th Grade Teacher Certification
University of Houston-Main Campus
Master of Higher Education (MEd) - Higher Education with Business Specialization
Houston Baptist University