Summary
Overview
Work History
Education
Skills
Timeline
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Evelyn Ulate

Gaithersburg,MD

Summary

Dynamic professional with a strong track record at ChildCareEd, excelling in relationship building and technical troubleshooting. Achieved over $15,000 in sales through tailored service coordination, while enhancing resource accessibility by translating materials into Spanish. Proven ability to improve customer satisfaction and streamline operations in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Student Support Coordinator

ChildCareEd
Gaithersburg, MD
01.2023 - Current
  • Managed group bookings for onsite and virtual training, tailoring pricing plans to meet client needs.
  • Operated telephone switchboard, answering, screening, and forwarding calls while providing state requirement-based course information.
  • Submitted detailed technical tickets addressing website issues affecting user access to courses and purchases.
  • Built rapport with daycare directors to ensure affordable, high-quality childcare services.
  • Compiled quarterly reports to finalize classes and guaranteed accuracy in submissions to MSDE.
  • Translated materials into Spanish for childcare audiences, enhancing resource accessibility.
  • Provided guidance through Cobrowse for improved user assistance via remote access.
  • Generated over $15,000 in group administrative sales to daycare providers by promoting and coordinating services tailored to their operational needs.

Office Manager

Nellis Corporation
Potomac, MD
01.2017 - 04.2020
  • Oversaw the guest experience and ensured a personal, friendly experience for anyone who visited the office.
  • Executive Assistance: provided direct administrative support as needed, which included scheduling appointments, meetings and events, booking travel and creating itinerary, and filing mutual fund statements.
  • Administrative: Submitted maintenance orders, processed all mailing and shipping, ordering office supplies/ equipment, designated bills to Property Managers, organized blueprints and managed blueprint list by entity, created new lease files, filed correspondence and commercial leases, managed price negotiations with office vendors, coordinated with IT department on all office equipment, maintained common area clean, logged in checks received from tenants into log book, updated insurance information into Jenark, assisted team members with their projects, when needed, and updated contact and employee list, as needed.

Resident Relations Specialist III

Ross Companies
College Park, MD
04.2014 - 01.2017
  • Created a positive impression with community's residents by addressing their needs and concerns in a professional and diligent manner to ensure customer satisfaction, thereby increasing resident retention.
  • Administrative: inputed work orders, composed documents/memos, scheduled contractor/vendor repairs, handled all subleases/roommate changes.
  • Communications: when interacting with all levels of staff, vendors, and residents. I maintained the highest level of confidentiality; praised for tact and diplomacy in handling sensitive information and issues.
  • Computers: proficient user of Microsoft Office; quickly learn and able to adapt to or master new software and technology with relative ease.
  • Reduced outstanding number of work orders during quarterly audits with Property Manager and Maintenance Supervisor; saved more than 15 residents from moving out due to follow up communication when they had submitted notices to vacate; followed up with residents on every single work order and submitted resident surveys to ascertain their levels of satisfaction or dissatisfaction.

Education

Montgomery College
Rockville, MD

Skills

  • Continuous quality improvement
  • Technical troubleshooting
  • Effective communication
  • Relationship building
  • Administrative support
  • Confidentiality management
  • Team collaboration
  • Language translation
  • Customer satisfaction
  • Problem solving
  • Decision-making
  • MS Excel, MS Word
  • Property management software
  • Yardi
  • PSI Entrata
  • Doorking for FOBs
  • Ceridian Time System
  • Jenark
  • Customer service
  • Executive Assistant
  • Strong work ethic
  • CPR/First Responder
  • Remote learning
  • Google drive

Timeline

Student Support Coordinator

ChildCareEd
01.2023 - Current

Office Manager

Nellis Corporation
01.2017 - 04.2020

Resident Relations Specialist III

Ross Companies
04.2014 - 01.2017

Montgomery College

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Evelyn Ulate