Evelyn Umanzor
Houston,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Madera Residential (312 Units)
Houston, TX
02.2022 - 10.2023
- Managed financial transactions and recordkeeping with precision, ensuring accuracy in ledgers and accounts.
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Ensured accuracy in all accounting entries and records.
- Certified and processed payroll, electronic deposits and pay adjustments while distributing checks.
- Performed month-end closing activities.
- Maintained accounts payable and receivable, ensuring timely billing and payment processing.
- Posted journal entries to the general ledger system accurately and timely.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Prepared and submitted monthly tenant visit logs.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Coordinated move-in and move-out activities including scheduling maintenance services and conducting final walkthroughs with tenants.
- Prepared monthly reports of occupancy levels, rent rolls and delinquency rates.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Encouraged prospective tenants to fill out applications after property tours.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Tracked leads using CRM software and followed up with interested parties.
- Processed voucher payments to landlords in a timely manner.
- Provided training sessions for landlords on proper administration of vouchers and contracts.
- Assisted clients with the completion of their Housing Choice Voucher applications and documentation.
- Monitored rental assistance contracts and ensured compliance with regulations.
- Worked closely with property owners to review lease agreements and ensure compliance with HUD regulations.
- Conducted follow-up visits after placement to ensure tenant satisfaction with housing conditions.
Assistant Manager
Clear Property Management (776 Unit)
Houston, TX
01.2020 - 01.2022
- Analyzed account activity to identify potential errors or inconsistencies.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Updated tenant records and maintained accurate files for all tenants.
- Prepared and submitted monthly tenant visit logs.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Updated tenant and unit information to keep current in housing database.
- Responded quickly to emergency situations involving tenants or properties.
- Met with prospective tenants to show property and assess applications or sign leases.
- Handled resident complaints and expedited maintenance requests.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Organized community events such as open houses and tenant appreciation days.
- Facilitated tenant paperwork processing and verification.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
Property Manager
Pataya Management (200 Units)
Houston, Texas
10.2017 - 12.2019
- Updated tenant and unit information to keep current in housing database.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Met with committees to discuss and resolve legal and environmental issues.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Managed and oversaw operations, maintenance and administration of properties.
- Managed all maintenance requests from tenants in a timely manner.
- Prepared and submitted monthly tenant visit logs.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Exercised direct supervision over property staff.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Handled resident complaints and expedited maintenance requests.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Collected monthly assessments, rental fees, deposits and payments.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Education
High School Diploma -
Hasting High School
Houston, TX07-2012
Skills
- Financial recordkeeping
- Tenant relations
- Active listening
- Conflict resolution
- CRM management
- Team coordination
- Maintenance coordination
- Customer service and satisfaction
- Adaptability and flexibility
- Positive attitude
- Financial reporting
- Accounts payable
- Accounts receivable
- Customer service
- Bilingual communication
Languages
English
Full Professional
Spanish
Full Professional
Programs
- Yardi
- ResMan
- Bluemoon
- One-Site
- CRM-One Site- Real Page
- Rent Max LRO
- Rent Dynamics
- Fair Housing
Timeline
Assistant Manager
Madera Residential (312 Units)
02.2022 - 10.2023
Assistant Manager
Clear Property Management (776 Unit)
01.2020 - 01.2022
Property Manager
Pataya Management (200 Units)
10.2017 - 12.2019
High School Diploma -
Hasting High School