Evelyn Urbina
Sugar Land,TX
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. A few current accounts include Conoco Phillips – Site Work STX, Inpex Eagle Ford LLC, ticketing and validation for Devon Energy. Helped with creating Packets for OXY (Invoicing), Excel, Vlookup and many more.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Billing Specialist
Equipment Transport LLC
Houston, TX
12.2022 - Current
- Billing System Management: proficient in managing and utilizing billing software or systems, such as SAP, to process invoices, track payments, and generate reports.
- Invoice Generation and Processing: skilled in creating accurate and detailed invoices, ensuring that all necessary information, such as billing codes, rates, and quantities, is included.
- Billing Dispute Resolution: ability to effectively communicate with clients or customers to resolve billing disputes or discrepancies, ensuring prompt resolution and maintaining positive relationships.
Accounting Clerk
CEMEX corporate
Houston
03.2021 - 12.2021
- Entered as an Accounting clerk, dealt with Drivers, vendors and dispatch answering phone daily, assisting drivers with any questions or concerns regarding their paychecks, unpaid tickets, settlements , billing, and etc
- Cross trained on schedule agreements, freight worklist, credit/rebill, indexing images
- I've also worked on Qs/reviewing several loads before submitting them to be processed for payment to drivers
- Billing/data Entry
- Also helped team members with duties
- Sending out settlements to drivers per request.
Tier 1 Agent
Sunnova Energy Corporation
Houston
01.2020 - 01.2021
- Entered as in administrative assistant responding to emails to troubleshoot customers issues and any billing questions
- Began cross training as a Tier 1 agent handling inbound and outbound calls
- Dealt with customers and partners from Al aspects of the process
- Handles billing more in-depth
- Delegated customers to Tier 2 agents looking to perform credit checks for eligibility on our systems
- Performed Contract Underwriting cases
- Also cross trained in transfers and refinance for customers.
Office Administrator
Body Shop
Houston
01.2018 - 01.2020
- Payroll, AR reporting, reconcile Company card transactions, new hires, office supply and uniform budget, closing files, time clock corrections, statements, pay detail reports, accounts payable/ account receivables, safety shop walks, team engagements and etc.
Office Coordinator
Body Shop
Houston
01.2016 - 01.2018
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment
- Increased team productivity by reorganizing office supplies and protocols
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents
Education
High School Diploma -
Norte Vista High School
Riverside, CA 08.2009 - 05.2013
Skills
Client relations/customer serviceundefined
Timeline
Billing Specialist
Equipment Transport LLC
12.2022 - Current
Accounting Clerk
CEMEX corporate
03.2021 - 12.2021
Tier 1 Agent
Sunnova Energy Corporation
01.2020 - 01.2021
Office Administrator
Body Shop
01.2018 - 01.2020
Office Coordinator
Body Shop
01.2016 - 01.2018
High School Diploma -
Norte Vista High School
08.2009 - 05.2013
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