EVELYN UYBUNGCO
Adelanto,CA
Summary
Dedicated and motivated worker with a passion for providing exceptional customer service. Seeking a challenging and rewarding position where I can contribute to company success and enhance customer satisfaction through my skills and experience.
Overview
9
9
years of professional experience
Work History
Cashier/Shelf Stocker
Burlington
09.2024 - 01.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, enhancing overall shopping experience and satisfaction.
- Maintained clean and organized checkout area, ensuring compliance with store standards.
- Managed cash drawer, balancing funds at shift end to ensure accuracy in daily reports.
Event Staff (Directional, Entry, Customer Service, Bag Check Security)
Kinetic Events
05.2022 - 07.2023
- Managed directional guidance, entry points, and customer service for large events.
- Efficiently handled bag checks, ensuring security and smooth entry for attendees.
- Delivered exceptional customer service, contributing to successful event operations.
Team Member (Beauty Consultant, OPU, Fulfillment)
Target
09.2021 - 11.2021
- Handled online orders and assisted guests with order pickup, improving operational efficiency.
- Offered expert product recommendations and personalized beauty consultations.
- Performed various tasks related to order processing, ensuring timely and accurate deliveries.
Hostess
BJ’s Restaurant & Brewhouse
04.2021 - 07.2021
- Greeted guests with a comforting smile, managed reservations, and guided them to their assigned tables.
- Created a warm, welcoming atmosphere for guests, enhancing their dining experience.
- Highly skilled in managing reservations and optimizing seating arrangements.
Server / Line Cook
Emily’s Tacos & Birria
01.2016 - 04.2018
- Provided outstanding customer service, resulting in high customer satisfaction.
- Followed strict sanitation guidelines, ensuring a clean and safe environment.
- Managed food stock and rotation, contributing to efficient kitchen operations.
Education
General Education -
Southwestern College
01.2021
High School Diploma - undefined
Castle Park High School
01.2020
Skills
- Customer Service Skills:
- Active Listening: Attentively understanding customer needs and ensuring satisfaction
- Empathy: Showing understanding and compassion, leading to improved customer relations
- Problem-solving: Addressing and resolving issues swiftly and effectively
- Communication: Clear and friendly interactions, fostering positive customer experiences
- Complaint Resolution: Handling concerns professionally, maintaining customer trust
- Positivity: Maintaining a pleasant demeanor, contributing to a positive atmosphere
- Operational Skills:
- Order Pickup and Fulfillment: Efficiently managing order pick-ups and fulfillment processes
- Entry Management: Handling crowd flow and entry points seamlessly
- Bag Checking: Ensuring security and efficiency in high-traffic environments
- Directional Guidance: Assisting attendees with clear instructions, enhancing event experience
- Beauty Consulting: Providing personalized beauty advice and stocking self-care items
- Customer-Centric Approach: Consistently prioritize customer needs, leading to enhanced customer loyalty and satisfaction
- Efficiency Improvement: Proven track record of optimizing processes and improving operational efficiency
- Team Collaboration: Strong team player with excellent interpersonal skills, fostering a collaborative work environment
- Adaptability: Quickly adapt to new roles and environments, demonstrating flexibility and a willingness to learn
- Positive Attitude: Maintain a positive and energetic demeanor, creating a welcoming atmosphere for customers and colleagues alike
LANGUAGES
English
Spanish
Timeline
Cashier/Shelf Stocker
Burlington
09.2024 - 01.2025
Event Staff (Directional, Entry, Customer Service, Bag Check Security)
Kinetic Events
05.2022 - 07.2023
Team Member (Beauty Consultant, OPU, Fulfillment)
Target
09.2021 - 11.2021
Hostess
BJ’s Restaurant & Brewhouse
04.2021 - 07.2021
Server / Line Cook
Emily’s Tacos & Birria
01.2016 - 04.2018
High School Diploma - undefined
Castle Park High School
General Education -
Southwestern College