Evelyn Valencia
McDonough,GA
Summary
Experienced professional with a strong background in understanding and meeting customer needs, providing exceptional customer service, and implementing effective direct marketing strategies. Fluent in multiple languages as a recipient of the Georgia Seal of Biliteracy. Committed to delivering exceptional service to ensure customer satisfaction and drive business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
RAC/Acima Leasing
Forest Park, GA
03.2024 - Current
- Executed collection calls.
- Resolved inquiries efficiently to ensure client satisfaction.
- Managed substantial number of customer inquiries daily.
- Created and managed lease contracts effectively.
- Engaged customers with courteous greetings while promoting programs, leading to increased client acquisition.
- Fostered welcoming environments for clients.
Data Entry/Assitant
Bryant’s Tax, Logistics, and Accounting
Forest Park, GA
02.2024 - Current
- Executed accurate data input for tax clients with a focus on secure handling of sensitive information.
- Scheduled appointments efficiently to meet customer needs.
- Provided bookkeeping services for accounting-related tasks.
- Managed daily scheduling of truck dispatch operations.
- Negotiated competitive pricing contracts with logistics providers.
SALES MANAGER/ ADMINISTRATIVE ASSISTANT
Cabo Spas & Pools
Jonesboro, GA, USA
07.2020 - 01.2023
- Company Overview: Cabo Spas - Cabo Spas Sales Manager Employer
- Conducted research on market trends for comprehensive industry knowledge.
- Managed resolution of customer issues involving sales and services.
- Actively engaged in customer meetings to address concerns.
- Managed city permits and billing processes.
- Generated legal agreements and ensured ongoing customer engagement.
Hostess
Mesquite Mexican Grill
Jackson GA
07.2019 - 04.2020
- Managed guest arrivals to ensure seamless seating.
- Welcomed customers with a friendly demeanor to create a positive first impression.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies.
Education
Psychology, Essentials of Healthcare, Intro to Healthcare, Health/Personal Fitness, Business/Economics, AP Computer Science
Southern Crescent Technical College
Griffin, GAHIGH SCHOOL DIPLOMA -
Spalding High school
Griffin, GA05.2021
Skills
- Software
- Customer Service
- Management
- Sales
Certification
Georgia Seal of Biliteracy
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Assistant Manager
RAC/Acima Leasing
03.2024 - Current
Data Entry/Assitant
Bryant’s Tax, Logistics, and Accounting
02.2024 - Current
SALES MANAGER/ ADMINISTRATIVE ASSISTANT
Cabo Spas & Pools
07.2020 - 01.2023
Hostess
Mesquite Mexican Grill
07.2019 - 04.2020
Psychology, Essentials of Healthcare, Intro to Healthcare, Health/Personal Fitness, Business/Economics, AP Computer Science
Southern Crescent Technical College
HIGH SCHOOL DIPLOMA -
Spalding High school