Evelyn Vargas

• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Helped customers complete purchases, locate items and join reward programs.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Answered questions about store policies and addressed customer concerns.
• Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
• Greeted customers and responded to requests for information.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Called for back up cashiers during peak times to minimize wait time for customers.
• Maintained organized and orderly front end and removed carts, baskets and debris.
• Informed front end manager of equipment repair and replacement needs to maintain operations.
• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
• Learned duties for various positions and provided backup at key times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Processed customer adjustments to maintain financial accounts.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Created plans and communicated deadlines to complete projects on time
• Identified issues, analyzed information and provided solutions to problems
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Maintained energy and enthusiasm in fast-paced environment

Answering phones,verifying and scheduling appointments, filing documents and organized.

• Volunteered with groups and organizations to help make measurable differences for program recipients.
• Helped program leadership with planning and fundraising responsibilities.
• Spoke with community organizations to further drive outreach efforts and highlight program successes.
• Volunteered with groups and organizations to help make measurable differences for program recipients