Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Evelyn Viera Chestnutt

Deland,Florida

Summary

Resourceful, accomplished and dedicated Appraisal Director Professional experienced in managing a team of appraisers within various Florida districts requiring excellent organizational, communication and time management skills to complete work under tight deadlines. Exceptional attention to detail with an ability to quickly master new concepts and programs. Certified Field Evaluator.



Overview

24
24
years of professional experience

Work History

Appraisal Director

Volusia County Property Appraiser
Orange City, FL
04.2021 - Current
  • Highly responsible work as Appraisal Director managing team of appraisers performing all types of property appraisal within geographically defined district or performing appraisal functions as assigned by Property Appraiser
  • Duties:
  • Works with Property Appraiser to establish district goals and objectives and manages staff to meet those goals and objectives
  • Manages staff toward completion of major reassessment projects
  • Coordinates all district valuations, analyzes material, and prepares summary reports to Property Appraiser
  • Analyzes income and establishes appropriate values for district under direction of the Property Appraiser
  • Trains subordinate level appraisers in theory and practice of appraisal for ad valorem taxation purposes including scheduling and reviewing work as necessary to ensure quality control to highest standards of appraisal practice
  • May be assigned preparation of property tax roll
  • May be responsible for developing appraisal model, developing training for computerized mass appraisal system, and maintaining manuals for field appraisal personnel
  • Acts as liaison of the Property Appraiser at Board hearings, court proceedings, and/or other citizen groups requiring information regarding property valuation
  • Performs related work and/or duties as assigned.
  • Used Microsoft Word and other software tools to create documents and other communications
  • Managed team of employees, overseeing hiring, training and professional growth of employees
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Developed and maintained courteous and effective working relationships
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Handle calls addressing customer inquiries and concerns
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting

Real Estate Supervisor II

Volusia
Orange City, FL
01.2007 - 04.2021
  • Responsible for technical and supervisory work in the collection and evaluation of property and land data for property appraisal purposes
  • Supervision of staff or branch office
  • Duties:
  • Plan, assign, supervise, and review work of subordinates in specific division or branch office engaged in collecting and evaluating property and land data for tax assessment purposes
  • Supervise and research records, documents, and statutes pertaining primarily to complex property and land appraisal
  • Review complex property records and other data to determine physical characteristics, area development, accessibility, presence of schools and community facilities and compliance with zoning and related regulations
  • Supervise Appraiser's in residential property within applicable categories and determines condition of property
  • Evaluate most complex residential buildings to reflect factors influencing value and determine changes to be made
  • Compile sales data from various sources
  • Equalize data by comparison with similar transactions
  • Utilize findings to determine sale price
  • Appraise specialized types of land
  • Determine accrued depreciation on buildings and its causes and makes proper application
  • Collect and interpret data to logically support assessments when challenged by property owner either in person or via legal proceedings
  • Answer questions relative to values as determined by prescribed appraisal techniques
  • Appear before Value Adjustment Board to discuss recommendations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Prepared variety of different written communications, reports and documents
  • Worked with customers to understand needs and provide excellent service
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Adhered to social distancing protocols and wore mask or face shield
  • Improved operations through consistent hard work and dedication
  • Maintained excellent attendance record, consistently arriving to work on time
  • Identified issues, analyzed information and provided solutions to problems
  • Used Microsoft Word and other software tools to create documents and other communications

Appraiser IV

Volusia County Property Appraiser
New Smyrna Beach, FL
02.2006 - 01.2007
  • Highly complex technical work in the collection and analysis of economic, legal, physical, and sociological data in order to determine just value of varied types of property in accordance with statutory provisions
  • Duties:
  • Perform all examples of work at the lower levels
  • Act as team leader in the completion of major re-assessment projects, including supervision of lower-level employees assigned to the project, under the guidance of their supervisor
  • Train or assist in the training of lower-level employees in the theory and practice of appraisal for advalorem taxation purpose
  • Assist in training, scheduling, and reviewing work of subordinate evaluators
  • Review section maps, plats, surveys, sketches, aerial photographs, and various other documents of a technical and/or legal nature
  • Resolve complex appraisal problems in varied types of properties
  • Perform cost studies to ensure accuracy of the cost data utilized in the cost approach to value, and determine allowances for physical deterioration, functional and economic obsolescence when utilizing the cost approach to value
  • Contact property owners and obtain information for the use in evaluating the property
  • Advise property owners concerning methods and procedures used in determining property values and appraisal techniques utilized on varied types of property
  • Verify and adjust data based on differences in physical, legal, or economic factors to ascertain indications of market value (subject to supervisory review)
  • Perform market studies to ascertain changes in market conditions and resulting needed changes in assessment practice
  • Attend Value Adjustment Board hearings to discuss evaluations
  • Respond to emergency situations
  • Perform related work as required.
  • Maintained high work volume and tight deadlines.
  • Produced reports with detailed valuations.
  • Visited site locations to assess value of properties.
  • Answered customer questions and provided information about findings.
  • Gathered information on nearby properties to compare and help make value determinations on properties.
  • Stayed updated on market trends for local area and similar property types.
  • Researched land, property and market values to complete estimations.
  • Inspected new and existing properties and noted distinctive characteristics.
  • Conducted assessments of residential properties to calculate current taxability and market values.
  • Educated owners about assessments, resolved concerns and defended valuations during public appeals.
  • Gathered and documented type of construction, methods used and important details to facilitate accurate assessments of properties.
  • Completed inspections of properties and property improvements to determine market values.
  • Collected and analyzed relevant data to identify real estate market trends.
  • Weighed property location, sales trends and estimated replacement costs to accurately value properties.
  • Kept on top of latest trends in market sales and construction costs in order to produce optimal assessments.
  • Maintained excellent attendance record, consistently arriving to work on time
  • Developed and maintained courteous and effective working relationships
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Managed team of employees, training and professional growth of employees
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution
  • Used Microsoft Word and other software tools to create documents and other communications
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
  • Demonstrated respect, friendliness and willingness to help wherever needed

Appraiser II

Volusia County Property Appraiser
New Smyrna Beach, FL
08.2004 - 02.2006
  • Technical work in collection and analysis of economic, legal, physical, and sociological data to determine just value of varied types of property in accordance with statutory provisions
  • Duties:
  • Perform field evaluation duties in the implementation of the appraisal process
  • Review section maps, plats, surveys, sketches, aerial photographs, and various other documents of a technical and/or legal nature
  • Assist in the appraisal of varied types of property
  • Assist in the assessment of commercial and residential properties including use of income approach to value under stringent supervision
  • Estimate allowances for physical deterioration and functional and economic obsolescence when using the cost approach to value
  • Contact property owners and obtains information for use in evaluating property
  • Compile records necessary for building and land appraisals including building permits, blueprints, maps, zoning classifications, legislative resolutions, variances, deed restrictions, special permits, and folios
  • Measure perimeter of structures
  • Draw sketches to scale
  • Compute land area and perimeter of structural improvements when necessary
  • Review property records and other data for physical characteristics, area development, accessibility, population trends, transportation, schools, community facilities, and compliance with zoning and related regulations
  • Compile recent sales data from local governmental records, title and abstract sources, newspaper reports, and real estate listings
  • Verify and adjusts data based on differences in physical, legal, or economic factors to ascertain indications of market value (subject to supervisory review
  • Perform market studies to ascertain changes in market conditions and resulting needed changes in assessment practice
  • As required, attends Value Adjustment Board hearing to discuss evaluations
  • Perform related work as required.
  • Documented condition and special features to provide accurate estimations
  • Visited site locations to assess value of properties
  • Answered customer questions and provided information about findings
  • Maintained high work volume and tight deadlines
  • Kept on top of latest trends in market sales and construction costs in order to produce optimal assessments
  • Inspected new and existing properties and noted distinctive characteristics
  • Inspected new construction sites to establish current values in line with market trends
  • Researched land, property and market values to complete estimations
  • Conducted assessments of residential and commercial properties to calculate current taxability and market values
  • Stayed updated on market trends for local area and similar property types
  • Collected and analyzed relevant data to identify real estate market trends
  • Completed inspections of properties and property improvements to determine market values
  • Inspected properties first-hand, collected measurements and reviewed historical documents to complete thorough evaluations
  • Remained current on local areas through actively researching and garnering understanding of community values
  • Educated owners about assessments, resolved concerns and defended valuations during public appeals

Evaluator I

Miami-Dade County Property Appraiser
Miami, Dade, FL
08.2003 - 08.2004
  • Duties include compiling necessary records, inspecting property, analyzing sales data, explaining assessment criteria to property owners, and calculating real estate values using appropriate data
  • Work is performed in accordance with generally accepted appraisal methods and techniques, departmental procedures and legal requirements governing tax assessment
  • Supervision is received from a technical superior who reviews work after completion for accuracy and thoroughness and for effective application of appraisal methods and techniques
  • Duties:
  • Quality Control and Resurvey of neighborhoods to ensure the county records reflect the proper information
  • Appraisal of all types of property for Ad Valorem taxation
  • Apply cost, market, and income approaches to estimate the value of various kinds of real estate for purposes of Ad Valorem taxation
  • Compile all records necessary for field appraisals including zoning classification, legislative resolutions, variances, deed restrictions, special permits, and folios
  • Inspect properties for physical characteristics, area development, accessibility, population trends, transportation, schools, community facilities, and compliance with zoning and other regulations
  • Compile sales data from local government records, title and abstract sources, newspaper reports and real estate listings; determines sales price and equalizes data by comparison with similar transactions
  • Analyze the allocation of sale prices between real estate and personal property
  • Derive land and building rates to appropriately reflect market value
  • Analyze special-types market transactions necessitating investigation as to grantor-grantee relationship and type of financing
  • Explain assessment criteria to property owners and answer questions relative to property values and appraisal techniques prescribed by state statutes
  • Draw buildings to scale on property cards indicating value and depreciation of component parts
  • Calculate building values by using applicable data and techniques
  • Prepare for and attend Property Appraisal Adjustment Board hearings to explain techniques and criteria used in estimating value
  • Perform various duties related to completion of the annual tax roll.
  • Used coordination and planning skills to achieve results according to schedule
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Exceeded goals through effective task prioritization and great work ethic
  • Worked with customers to understand needs and provide excellent service
  • Increased customer satisfaction by resolving issues.

Property Appraiser Clerk

Miami-Dade County Property Appraiser
Miami, Dade, FL
01.1999 - 08.2003
  • Employees in this class are responsible for the initiation and maintenance of various property records in a large property appraisal department
  • Emphasis of the work is on performance of varied independent clerical tasks involved in assessing just value on real and personal property
  • Work involves the use of predetermined evaluation schedules, established depreciation computations, legal ownership records, and established tax exemption criteria
  • Employees must exercise judgment and initiative in accurately carrying out assigned tasks
  • Duties may also include the use of standard office equipment for which some prior experience is required
  • Supervision is received from a technical superior who reviews work for completeness and accuracy
  • Duties:
  • Receives and processes building construction cards, legal records of property and verification of legal descriptions
  • Records information from field data and other sources
  • Process and maintain land sales data, assessment rates, zoning changes and municipal resolutions, property ownership
  • Analyze, Interpret, Process and transfer of property ownership Deeds and related data
  • Assist public with property inquiries concerning assessments, exemptions, tax bills and related matters
  • Code changes to building and land files
  • Calculate real estate values using appropriate data
  • Code any extra features or building additions on property that evaluator picked up during inspection of property
  • Assist the public with filing of homestead and related exemption application; explain established legal provision and determine if these requirements are satisfied, referring questionable cases to supervisor
  • Conduct market research; verify sales by contacting attorneys, Title Company, buyer and/or seller
  • Explain assessment criteria to property owners and answer questions on property values and appraisal according to state statutes
  • Preparation of countywide property tax rolls
  • Process cut-outs and refunds
  • Preparation and Representation of Property Appraisal Office at the Value Adjustment Board, for Homestead Exemption late and denied applications
  • Perform related work as required.
  • Maintained excellent attendance record, consistently arriving to work on time
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Collaborated with team members to achieve target results
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Real Estate Specialist

Citiwest Property, Inc (Hud Subsidiary)
Coral Gables, FL
05.1998 - 08.1998
  • Receive, review and input title package information
  • Forward completed packages for title approval to designated title companies
  • Upon receipt confirmation of approval, would input in database and file appropriately
  • Preparation of weekly list of appraisals to be done by designated companies
  • Once appraisals received, needed to pull file to prepare property for auctioning
  • Assisted with incoming calls from Title Companies, Real Estate Brokers, and answer client’s questions about property availability.
  • Obtained agreements from banks to place properties for auction
  • Compared properties possessing similar features to determine competitive market prices
  • Improved operations through consistent hard work and dedication
  • Prepared variety of different written communications, reports and documents
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution

Education

Customer Appreciation Master's Program -

Volusia County Government
DeLand, FL
04.2006

Certified Field Evaluator, IAAO - Certified Florida Evaluator

IAAO
Miami, FL
09.2003

Bachelor of Arts - Public Administration And Services

Miami Dade College
Miami, FL

Associate of Arts - Paralegal

Jones College
Miami, FL

Associate of Arts - Business Education

Fisher Education Center
Miami Beach, FL

High School Diploma -

Miami Beach Senior High School
Miami Beach, FL
06.1984

Skills

  • Computer Skills
  • Time Management
  • Staff Hiring and Evaluations
  • Attention to Detail
  • Real Estate Law
  • Sales Analysis
  • Mass Appraisal
  • Customer Service
  • Staff Training
  • Microsoft Office
  • Discrepancy Resolution

Languages

Spanish
Native or Bilingual

Timeline

Appraisal Director

Volusia County Property Appraiser
04.2021 - Current

Real Estate Supervisor II

Volusia
01.2007 - 04.2021

Appraiser IV

Volusia County Property Appraiser
02.2006 - 01.2007

Appraiser II

Volusia County Property Appraiser
08.2004 - 02.2006

Evaluator I

Miami-Dade County Property Appraiser
08.2003 - 08.2004

Property Appraiser Clerk

Miami-Dade County Property Appraiser
01.1999 - 08.2003

Real Estate Specialist

Citiwest Property, Inc (Hud Subsidiary)
05.1998 - 08.1998

Customer Appreciation Master's Program -

Volusia County Government

Certified Field Evaluator, IAAO - Certified Florida Evaluator

IAAO

Bachelor of Arts - Public Administration And Services

Miami Dade College

Associate of Arts - Paralegal

Jones College

Associate of Arts - Business Education

Fisher Education Center

High School Diploma -

Miami Beach Senior High School

Similar Profiles

CREATE PROFILE
Evelyn Viera Chestnutt