Evelyn Viezcas
Houston,TX
Summary
Qualified National Sales Coordinator with a proven background in national sales. Successfully managed sales operations and facilitated seamless communication between teams to drive business growth. Demonstrated expertise in strategic planning and cross-functional collaboration.
Overview
17
17
years of professional experience
Work History
Customer Service Agent Assistant
Brian Buck & Associates Inc.
11.2023 - Current
- Managed escalated situations with empathy and patience, ultimately achieving satisfactory resolutions for all parties involved.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced call wait times by effectively managing high call volumes and prioritizing tasks.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Assisted garage insurance agents in daily tasks.
National Sales Coordinator
Audacy
11.2017 - 10.2023
- Built relationships with customers and the community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Managed Austin, Dallas, and Houston markets.
- Managed daily high volume of copy and production orders through V-Creative.
- Managed daily high volume of sales orders through Katz and Wide Orbit.
- Assisted the National Sales Manager with everyday radio needs.
- Handled a high volume of orders, copy, calls and emails.
National Sales Coordinator
Univision
01.2010 - 10.2017
- Provided ongoing training and support to the sales team, improving overall skill sets and driving results.
- Forecasted sales projections accurately, supporting budget planning and resource allocation decisions.
- Managed copy and production orders daily through V-Creative.
- Managed sales orders through Katz system and Wide Orbit.
- Assisted the national sales manager with everyday radio and television needs.
- Handled a high volume of orders, copy, calls, and emails.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Receptionist Administrator
Univision
01.2008 - 01.2010
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Education
Associate of Arts - Radio And Television Broadcasting
University of El Paso Texas
El Paso, Texas Skills
- Teamwork and collaboration
- Proficient in Katz, Wide Orbit, and V-Creative
- Customer service
- Time management
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Decision-making
- Detail-oriented
- Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Agent Assistant
Brian Buck & Associates Inc.
11.2023 - Current
National Sales Coordinator
Audacy
11.2017 - 10.2023
National Sales Coordinator
Univision
01.2010 - 10.2017
Receptionist Administrator
Univision
01.2008 - 01.2010
Associate of Arts - Radio And Television Broadcasting
University of El Paso Texas
Similar Profiles
Colby DuncanColby Duncan
Outside Sales Representative at Cm Buck & AssociatesOutside Sales Representative at Cm Buck & Associates
Shreya SenShreya Sen
Optometric Assistant at Dr. Brian Hadden & AssociatesOptometric Assistant at Dr. Brian Hadden & Associates
Britney JacksonBritney Jackson
Executive Assistant/ Community Outreach Manager at Brian L Jackson & AssociatesExecutive Assistant/ Community Outreach Manager at Brian L Jackson & Associates