Evelyn Villanueva
Annandale,VA
Summary
Multilingual in English and Spanish offering solid comprehension of cultural diversity. Motivated and optimistic employee that demonstrates the eagerness to learn new skills, moreover, seeking opportunities to expand these skills to help with company growth and success.
Overview
6
6
years of professional experience
Work History
Key Holder
Express Clothing
Springfield, VA
12.2022 - Current
- Assisted customers with product selection and resolving complaints.
- Monitored employee performance to ensure adherence to company policies and procedures.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Replenished merchandise displays throughout the store as needed.
Export Agent
United Cargo
Chicago, IL
04.2022 - 12.2022
- Processed export documentation, such as letters of credit, bills of lading, invoices, and other documents required for customs clearance.
- Coordinated the preparation of necessary documents needed for customs clearance purposes.
- Usage of computer to put in customer information of cargo being received on excel
- Negotiated with foreign customers on payment terms and shipping arrangements.
- Assisted in resolving discrepancies between suppliers' invoices and customs declarations forms.
- Maintained relationships with freight forwarders, carriers, brokers, and other service providers involved in the shipment process.
Crew Member
McDonald's
Lynchburg, VA
09.2021 - 04.2022
- Informed customers about daily specials in an engaging manner.
- Assisted management team with inventory counts of food products and beverage supplies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Collected payments and provided accurate change
- Trained new team members in cash register operation, stock procedures, and customer service
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Cashier
Giant Food
Annandale, VA
10.2018 - 08.2019
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Conducted price checks for special orders or discounts as requested by customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
Education
Biology
Randolph College
Lynchburg, VASkills
- Staff Oversight
- Customer Service Management
- Time Mangment
- Verbal Communication
- Spreadsheet Software
- Resource Management
- Loss prevention strategies
- Customer Service
- Staff Training and Development
- Cash Handling Accuracy
- Inventory Monitoring
- Daily Reporting
- Store operations oversight
- Team Player
- Motivated Team Player
Timeline
Key Holder
Express Clothing
12.2022 - Current
Export Agent
United Cargo
04.2022 - 12.2022
Crew Member
McDonald's
09.2021 - 04.2022
Cashier
Giant Food
10.2018 - 08.2019
Biology
Randolph College