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Evelyn Villasenor
Administrative Professional
Laureldale,PA
Summary
Experienced Bilingual Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Office Manager
Paragon Behavioral Health Services LLC
Wyomissing, PA
09.2020 - Current
- Provide excellent customer service to clients daily through in-person contact, phone calls, and emails, utilizing strong communication skills and outstanding phone etiquette, resulting in a consistent high level of customer satisfaction and a 10% increase in retention
- Helped grow and maintain the Outpatient program at all three locations
- Complete client intakes for ABA and Outpatient program
- Making sure all forms are completed and insurance is verified prior to first date of service
- Process medical records request for ABA and Outpatient program.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
Administrative Assistant
Child And Family Support Services
Reading, PA
12.2019 - 07.2020
- Organized and scheduled appointments for 8 employees using advanced proficiency in EMR Celerity, and ensured all staff received reminders about each appointment and arrived on time
- Wrote and distributed emails, correspondence memos, letters, faxes, and forms
- Tracked authorizations and performed monthly insurance verifications.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant
C&E Construction LLC
Reading, PA
01.2014 - 01.2019
- Provided administrative support to project managers, including scheduling meetings, creating agendas, and arranging conference calls
- Processed payroll for staff and contractors
- Managed employee records and benefits for the company’s construction workforce
- Maintained list of vendors and materials needed for each project, as well as keeping track of expenditures for each phase of construction
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated records and files to maintain document compliance.
Education
Associate of Applied Science - Business Administration
Herkimer Community College
Herkimer, NY 12.2019 - 05.2022
Skills
People skillsundefined
Accomplishments
- Used Microsoft Excel to create client tracking spreadsheet.
- Helped grow the Outpatient program in Pennsylvania and New York.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Start where you are. Use what you have. Do what you can.
Arthur Ashe
Timeline
Office Manager
Paragon Behavioral Health Services LLC
09.2020 - Current
Administrative Assistant
Child And Family Support Services
12.2019 - 07.2020
Associate of Applied Science - Business Administration
Herkimer Community College
12.2019 - 05.2022
Administrative Assistant
C&E Construction LLC
01.2014 - 01.2019
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