Evelyn I. Walker-Alsdorf

Dedicated executive, professional, managerial, supervisory, and technical leader directing diverse departments to include: Human Resources, Information Technology Services, Facilities, Materials Warehouse, Centralized Fleet Services, Customer Service (including cashiering and billing), FPUAnet Communications (a dedicated internet services provider division), and the Manatee Observation and Education Center.

Directed aggressive Human Resource practices and objectives providing an employee-oriented, high performance culture emphasizing empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce, observing all Federal, State and Local Labor Laws and Regulations, Civil Service Rules, Board Rules, and Administrative Recruitment Procedures.

Leadership over projects and operations of the Information Technology Services department including network infrastructure and utilities-wide cable plant design, development, implementation, and maintenance related to wired and wireless data and voice systems; systems planning, analysis, design, development, programming, and implementation; programming in support of administrative and business services; web development; and, an utilities-wide program for records management including storage, retention, disposition, and production in accordance with Florida Public Records laws.

Provided responsible leadership over a utility-wide warehouse operation and fleet services program. 

Directed the self-sustaining planning, marketing, activities, grant submissions, and operations of the FPUAnet Communications department including all fiber optic, wireless, and other services sales, new service development, and inter-agency co-operative initiatives. 

Oversaw and led the planning, activities, and operations of the Customer Service department to provide customer-focused practices and objectives for all residential and commercial accounts, supplying quality customer relations, multi- service utility billing, services, call center and switchboard high-performance standards, and lobby security.  

Directed facilities management planning, activities, and operations to include a thorough and efficient general and preventative maintenance program; space planning, remodeling, construction, and energy control systems for facilities; coordination and monitoring of related service contracts and General Services Administration (GSA) and non-GSA building leases; and the delivery of services for parking lots, lawns, substations, and easements.  

Executive leadership over the self-sustaining planning, marketing, activities, grant submissions, and operations of the non-profit ecological and educational Manatee Observation and Education Center (MOEC) including all initiatives related to the Treasure Coast Manatee Foundation Board which provides oversight to the MOEC.

• Technical, managerial, and supervisory work directing and managing company-wide information technology, fiber optic/wireless communications, and records management services.  

Established the strategic direction of the ITS department including budget strategies and operational policies. Responsible for effective, timely, clear and concise written and oral communications of company business.  Made presentations and prepared reports and plans. Provided guidance on alignment of information technology services with company initiatives, policy and strategic objectives to the Director of Shared Services, Information Technology Steering Committee, and department heads. Developed and recommended organizational policies and procedures, in concert with the Information Technology Steering Committee, regarding appropriate usage of information technology services within the organization. Established and maintained company-wide records management program in conformance with the Florida State Public Records law. Conducted information and telecommunication needs assessments and developed long range information technology plans based upon company needs and goals. Established and implemented business plan for marketing and sales of fiber optic/wireless communications services. Provided direct management on mission critical company-wide information technology services initiatives. Directed and managed the implementation of information technology systems, fiber optic/wireless communications services and records management projects to accomplish specific company-wide objectives. Directed the priorities, work program, people and resource allocation within information technology, records management and fiber optic/wireless communications services. Negotiated and reviewed complex proposals and contracts for purchase of information technology, fiber optic/wireless communications services and records management products and services. Directed selection of software, hardware and network equipment to meet the ongoing needs of the company. Prepared departmental budget and primarily accountable for the cost of information technology services. Established and maintained a working environment conducive to positive morale, individual style, quality, creativity, and teamwork. Conferred with and advised subordinates on procedures, technical problems, priorities, methods and resolutions of complex situations. Provided strong ethical, professional, and service-oriented leadership and interpersonal skills. Ensured fair, timely employee evaluations and mentored the professional development of subordinate employees. Assisted the Director of Shared Services and, as requested, fulfill that role in the absence of the Director.

• Managed the full range of system design, development, implementation and maintenance activities related to the wired and wireless network/telephone data/voice network system to include; network servers, wireless routers, hubs, switches, uninterruptable power supplies, telecommunication devices, management/inventory/ troubleshooting systems, enterprise backup systems, and phone voice switches and related software.

Provided technical advice and support to users and management in the appropriate use of technology. This position was part of a team of individuals who comprised the Information Technology Services Department and as such worked cooperatively as a member of that team to resolve problems which fell into other areas of responsibility. Assisted the Information Technology Services Manager and, as requested, fulfill that role in the absence of the Manager.

• Prime responsibility for planning, organizing and controlling overall activities in the daily business operations and marketing of an 18 hole golf course and country club.  

Responsible for fiscal functions which included: budget monitoring and administration; year end close out for all financial accounting processes; payroll and human resources; all G/L, A/P and A/R procedures. Developed and maintained web site and all marketing activities. Planned, organized, and managed the overall residential housing construction projects associated with the associated development. Reviewed and analyzed blueprints of projects; prepared construction and permitting documents; handled bidding, negotiations, subcontractor selection, material purchasing, scheduling, project budgeting, building code compliance, project development, quality control, and certification of occupancy. Coordinated workers, material, and equipment to ensure all tasks were carried out as per schedule on time with the highest of quality. Sat on Board of Directors as acting Treasurer for Corporation. Supervised, trained and evaluated staff.

• Prime responsibility for planning, organizing and controlling overall activities in the information systems and services areas (e.g., MIS, audio-visual, transportation, technology, telecommunications, etc.).

Provided consultant services to those departments that indicated a need, interest or desire to develop applications or information systems. Responsible for fiscal and operational functions which included: planning, budget development and monitoring, district technology purchasing, and administration for the IS&S department. Projected information systems resource requirements, including personnel, equipment and housing (with associated costs) and coordinated with the planning and budgeting cycles of the district. Supervised, trained and evaluated information systems staff. Regularly evaluated the district's use of information systems and recommend improvements as necessary. Wrote, publicized, evaluated and made recommendations on RFBs (Request for Bids). Examined tasks performed and recommended automated procedures to streamline operations, where possible. Integrated various technological components and information systems to reduce or eliminate duplication of effort, where possible. Developed and maintained a user-friendly environment for information systems and services. Implemented and maintained a district-wide inventory program for accountability of supplies. Troubleshoot, updated, and created reports utilizing Intelligent Query (IQ) and Informix Standard Query Language (ISQL). System Administrator for Pentamation, MIS software, used to maintain all financial (payroll, fund accounting, human resources, budget preparation, accounts receivable, etc.) and student data (attendance, discipline, demographics, scheduling, report cards, transcripts, etc.). Performed other duties as assigned by the Superintendent of Schools.

• Primary responsibility for support, maintenance, configuration and administration of the District's LAN and enterprise application and system.

Provided hardware/software consultant services to those departments which indicated an interest, desire, or need to develop information or networking systems. Organized, developed, and provided training sessions for the district's personnel. Assisted with the projection of information system resource requirements, including personnel, equipment, housing and costs and coordinated projections for budgeting cycles. Assessed periodically, the use of information systems/networks, and recommended changes and expansion as necessary. Troubleshooted software, hardware and network problems. Served as primary contact and interacted with hardware, software, and maintenance vendors for quotes, purchases, installations, and problems resolutions. Prepared technology bid comparisons and recommendations to buy, upgrade, or replace information systems. Served on technology committees to create technology plan and proposals. Responsible for maintaining backups and equipment inventory and ensuring that software licenses were adequate for the district's needs. Responsible for development of an NT Server based Intranet to access work order requests on a real-time basis via internet access. Prime responsibility for planning, organizing and controlling overall activities in the information systems and services areas (e.g., MIS, audio-visual, transportation, technology, telecommunications, etc.).