Evelyn Ward
Fort Myers,FL
Summary
Accomplished Director of Operations recognized for enhancing client relationships and team morale. Expertise in conflict resolution and effective decision-making, committed to delivering exceptional service and improving operational efficiency.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Compliance Associate
Cynergy Wellness
Kansas City, Missouri
06.2022 - 05.2025
- Monitored compliance with regulatory standards and internal policies to ensure adherence.
- Reviewed documentation for accuracy and compliance with established regulations.
- Collaborated with teams to enhance understanding of compliance requirements.
- Supported management in implementing corrective actions for non-compliance issues.
- Investigated customer complaints regarding compliance matters to identify resolution paths.
- Tracked changes in laws, regulations, and industry standards to maintain current knowledge.
MRO Mangaer
Concorde
Philadelphia, PA
10.2018 - 05.2022
- Enhanced team performance through regular feedback and coaching sessions.
- Enforced customer service standards, ensuring high-quality service and prompt issue resolution.
- Provided leadership during organizational changes, maintaining stability and employee morale.
- Assigned tasks based on associates' skill levels to optimize productivity.
- Ensured compliance with laws, regulations, and industry standards to mitigate risks.
Director of Operations
University Services
Philadelphia, PA
12.1989 - 10.2018
- Oversaw daily operations for university service departments, streamlining workflows to enhance service delivery.
- Identified and addressed areas for process improvements, leading to measurable increases in productivity.
- Collaborated with staff to implement targeted process improvements in service areas, boosting overall efficiency.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Ensured compliance with applicable laws, regulations, industry standards.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed and maintained client relationships to grow business and improve account retention.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
Education
High School Diploma -
Abraham Lincoln Hish School
Philadelphia, PA06-1985
Skills
- Project management
- Regulatory compliance
- Operational efficiency
- Leadership and supervision
- Decision making
- Conflict resolution
- Team collaboration
- Customer relations
- Verbal communication
- Interpersonal communication
- Team building
Certification
- Certified MRO-A
- C-SAPA
Accomplishments
- Throughout the years I have been presented award for outstanding Customer Service, Teamwork & Trouble shooting,
Timeline
Compliance Associate
Cynergy Wellness
06.2022 - 05.2025
MRO Mangaer
Concorde
10.2018 - 05.2022
Director of Operations
University Services
12.1989 - 10.2018
High School Diploma -
Abraham Lincoln Hish School