Evelyn Waters
Jacksonville,FL
Summary
Dynamic professional with a proven track record at DuBois Chemicals, enhancing customer satisfaction and team performance. Excelled in customer relationship building and Microsoft Office, driving process improvements and fostering strong team dynamics. Skilled in critical thinking and problem-solving, significantly contributing to positive customer outcomes and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Associate Team Leader
DuBois Chemicals
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
- Established rapport with repeat clients by remembering preferences or previous conversations, personalizing the service experience.
- Introduced innovative ideas for enhancing the team''s communication skills, resulting in improved interactions with customers.
- Mentored new associates, fostering a supportive work environment and strong team dynamics.
- Participated in continuous improvement initiatives aimed at refining processes for better customer outcomes.
- Maintained up-to-date knowledge of company products and services to provide accurate information during interactions with customers.
Accounting Assistant
DuBois Chemicals
08.2020 - 05.2023
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Coordinated office supply ordering to avail materials for streamlined operations.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Strengthened internal controls through regular reviews of existing policies, suggesting improvements when necessary.
Customer Service Representative
ISEL
06.2012 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Edward H. White High School
Jacksonville, FLSkills
- Customer Relationship Building
- Team Management
- Delegation and Supervision
- Training and coaching
- Feedback Delivery
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Microsoft Excel
- Data Entry
- Product Knowledge
Timeline
Customer Service Associate Team Leader
DuBois Chemicals
05.2023 - Current
Accounting Assistant
DuBois Chemicals
08.2020 - 05.2023
Customer Service Representative
ISEL
06.2012 - 08.2020
High School Diploma -
Edward H. White High School
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