Evelyn Willoughby
Spring,TX
Summary
A diligent learner motivated to learn and grow. Providing outstanding Customer Service. Exhibits solid time management skills and attention to detail. A talented Assistant with excellent interpersonal skills and more than 5 years of experience. Highly effective and knowledgeable in a Windows environment including Microsoft Outlook, Word, and Excel.
Overview
11
11
years of professional experience
Work History
CMV Operator
Cleveland ISD Transportation
12.2020 - 06.2021
- Worked well in team setting, providing support and guidance
- Prepared and submitted 100% of reports and technical documentation of day-to-day production processes.
- Reviewed production schedules and streamlined processes.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Self-motivated, with strong sense of personal responsibility
- Obeyed federal, Texas, and local traffic laws and regulations to enable safe transportation outcomes for participants.
Office Manager
Low-Cost Health Clinic
10.2013 - 11.2015
- Established office staff by selecting, orienting, and training employees, therefore, increasing knowledgeable staff by 50%.
- Coordinated special projects and managed schedules
- Defined clear targets and objectives and communicated to other team members
- Updated reports, managed accounts, and generated reports for company database.
Office Clerk
Low Cost Health Clinic
10.2010 - 11.2015
- Interacted with customers by phone, email, or in-person to provide and take information managing 95% of incoming and outgoing calls paying particular attention to confidentiality.
- Greeted incoming visitors and customers professionally with warm smile land provided friendly, knowledgeable assistance.
- Coordinated efficient calendars for Manager and Family Nurse Practitioner by factoring in schedule availability and load limitations.
- Supported Manager and Family Nurse Practitioner with proactive correspondence management, document coordination, and customer relations.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, and email correspondence.
- Handled incoming business and client requests for information.
- Billed and Coded
Education
High School Diploma -
Westfield High School
Houston, TX05.2000
Skills
- Appointment Coordination
- Multi-Line Telephone Systems
- Confidentiality and Data Protection
- Database and Client Management Systems
- Visitor Relations
- Billing and Coding
Timeline
CMV Operator
Cleveland ISD Transportation
12.2020 - 06.2021
Office Manager
Low-Cost Health Clinic
10.2013 - 11.2015
Office Clerk
Low Cost Health Clinic
10.2010 - 11.2015
High School Diploma -
Westfield High School
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