Evelyn Yayra Winful
Gary,IN
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
18
18
years of professional experience
Work History
Sales Associate/Beauty Advisor/Makeup Artist
Macy's
Merrillville, IN
09.2022 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Resolved customer complaints in a professional manner, finding appropriate solutions to the customer.
- Developed strong relationships with key clients through regular communication and personalized support
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
- Recognized as top performer within the team for consistently achieving high levels of customer satisfaction scores using Macys my clients.
Sales Assistant/Front Desk Executive
Savino Del Bene GH Ltd
07.2015 - 01.2019
- Scouted for potential clients and booked appointments for general manager and sales manager
- Maintained sales records and updated sales leads in company CRM system
- Kept inventory of office supplies and promotional materials and placed orders when necessary
- Arranged travel and hotel accommodations for company guests and clients
- Greeted and welcomed all guests
- Received all incoming calls and messages
- Maintained company records and files
Marketing Executive
Sleek Cosmetic Ghana Ltd
02.2012 - 06.2015
- Took charge of company event planning and promotions
- Responded to marketing proposals
- Lead marketing team for all outing activities, trade shows, fairs and corporate visitations
- Conducted periodic store visits with sales team to achieve sales targets while building unique brand
- Managed and updated all Sleek Cosmetic social media pages
Direct Sales Agent
Anelin Morgans Investment Ltd
12.2009 - 01.2011
- Lead marketing and sales of Dream Aloe Product
- Featured in the ‘Dreams Aloe’ TV Commercial
Supervisor
Zee Tech Ltd
07.2008 - 07.2009
- Prepared productions reports
- Supervised production department employees
Education
Bachelor of Science - Marketing
Data Link University
01-2017
DBS - Marketing
Lister Professional Studies, Ghana
01-2011
Certificate - Computer Science
NIIT Ghana
01-2009
Skills
Microsoft Office
Sage account
Event planning
Makeup artistry
Timeline
Sales Associate/Beauty Advisor/Makeup Artist
Macy's
09.2022 - Current
Sales Assistant/Front Desk Executive
Savino Del Bene GH Ltd
07.2015 - 01.2019
Marketing Executive
Sleek Cosmetic Ghana Ltd
02.2012 - 06.2015
Direct Sales Agent
Anelin Morgans Investment Ltd
12.2009 - 01.2011
Supervisor
Zee Tech Ltd
07.2008 - 07.2009
Bachelor of Science - Marketing
Data Link University
DBS - Marketing
Lister Professional Studies, Ghana
Certificate - Computer Science
NIIT Ghana