Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Evelyn Zamora

Lancaster,CA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Associate Banker-ME

JPMorgan Chase Bank
08.2021 - Current
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Opened, closed, and updated accounts for customers.
  • Educated customers on features and benefits of banking products and services.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
  • Counted and packaged currency and coins.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Customer Service Lead

Burlington Coat Factory
10.2020 - 09.2021
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed both cash and card purchases and returns. Evaluated and authenticated returns, exchanges, when processing refunds complying with company policy.
  • Reviewed associate performance to identify training needs.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Trained new cashiers on company policies, ensuring consistent quality of service across the team.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Managed cashiers shifts and breaks.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs. Conducted cashier drops, cash control and vault monitoring.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Prime Now Shopper

Amazon
08.2020 - 11.2020
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Verified each item matched order sheet's description.
  • Tracked substitutions and informed customers of changes.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Daycare Assistant

Ballena Family Child Care
10.2016 - 08.2020
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
  • Encouraged language acquisition through story time sessions, incorporating props and visuals to enhance comprehension skills.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.

Caregiver Attendant

Treasure Heritage
11.2015 - 02.2017
  • Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
  • Provided emotional support to patients and families during challenging times, fostering positive relationships.
  • Developed strong rapport with patients by actively listening to their concerns and empathizing with their experiences.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders, and with activities of daily living, promoting independence and quality of life.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Education

High School Diploma -

Antelope Valley Adult Education
Lancaster, CA

Radiology Technician

Antelope Valley College
Lancaster, CA
01-2028

Skills

  • Analytical Thinking
  • Relationship Building
  • Money Handling
  • Multitasking
  • Reliability
  • Customer Service

Certification

  • Notary Public
  • First Aid Certification

Languages

Spanish
Native or Bilingual

Timeline

Associate Banker-ME

JPMorgan Chase Bank
08.2021 - Current

Customer Service Lead

Burlington Coat Factory
10.2020 - 09.2021

Prime Now Shopper

Amazon
08.2020 - 11.2020

Daycare Assistant

Ballena Family Child Care
10.2016 - 08.2020

Caregiver Attendant

Treasure Heritage
11.2015 - 02.2017

High School Diploma -

Antelope Valley Adult Education

Radiology Technician

Antelope Valley College

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Evelyn Zamora