Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evelyn Zavaleta

Beach Park,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Call Center Representative

Bci Acrylic Bath Systems
Libertyville, IL
06.2023 - Current
  • Performed outbound calling campaigns to promote new products or services.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively..
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.

Crew Member

Popeyes® Louisana Kitchen
Antioch, IL
06.2022 - 05.2023
  • Restocked kitchen supplies including food products and utensils.
  • Adhered to health department regulations regarding food handling procedures.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Resolved customer complaints in a professional manner.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Served food quickly for positive guest experiences.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Interacted pleasantly with guests to deliver quality customer service.

Sales Associate

American Eagle Outfitters, Inc
Pleasant Prairie, WI
09.2021 - 11.2021
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers and provided exceptional customer service.
  • Organized stockroom shelves according to size, color or style.
  • Assisted customers with product selection, sizing and styling.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Engaged customers in friendly, professional dialogue to determine needs.

Education

High School Diploma -

Antioch Community High School
Antioch, IL
05-2023

Skills

  • Bilingual
  • Customer service
  • Call management
  • Product knowledge
  • Cash handling
  • Outbound and inbound calling
  • Active listening
  • Closing skills

Timeline

Call Center Representative

Bci Acrylic Bath Systems
06.2023 - Current

Crew Member

Popeyes® Louisana Kitchen
06.2022 - 05.2023

Sales Associate

American Eagle Outfitters, Inc
09.2021 - 11.2021

High School Diploma -

Antioch Community High School

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