Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Evelyn A. Guzman Caraballo

Greenwood,IN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

RPND PA

AMAZON
06.2023 - Current
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Support daily management of department duties, including allocating labor, leading meetings, assigning job duties and communicating with internal departments
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
  • Offered data-driven recommendations to align company strategies and process improvement initiatives.
  • Established administrative work procedures to track staff's daily tasks.

SEASONAL RECEIVE CLERK

AMAZON
01.2023 - 05.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Analyzed data to prepare reports and identify process improvements.
  • Coordinate trailers to corresponding dock doors and cross docks using OMA tool.
  • Ensure proper processes are followed with TDR.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Seasonal SORT PA

Amazon
11.2022 - 01.2023
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Collected, arranged and input information into database system.
  • Frequently inspected production area to verify proper equipment operation.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.

Board Operator and Promotions

Continental Broadcast Group
08.2021 - 09.2023
  • Maintained studio equipment in good working order.
  • Facilitated live coverage of special events, promotions and sports matches.
  • Operated studio equipment and produced show advertisements.
  • Made promotional appearances at public events.
  • Evaluated program schedules and prepared programs to assess transmission readiness and identify any signal issues.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Quality Process Guide

Amazon
05.2022 - 11.2022
  • Increased efficiency and team productivity by promoting operational best practices.
  • Assign Problem Solvers to different areas of the warehouse, including Inbound Dock, Sort, RPND and Fluid Load.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Completed cycle counts and daily inventory
  • .
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Problem Solve /IB, RPND, SORT,UIS, FL

Amazon
09.2020 - 11.2022
  • Troubleshoot and resolve problems that an associate encounters with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products.
  • Resolve issues in a timely manner.
  • Utilized problem-solving skills to reduce or eliminate company expenses.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Looked outside known experience to find solutions and produce results.
  • Analyzed and understood situation to develop action plan.

Sale Associate Woman's Shoes

Macy's
04.2015 - 10.2019
  • Perform administrative functions using POS and MPOS systems, such as My Client, More@Macy’s, Search and Send, and tablet app
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Carry out timely implementation of reverse logistics tasks, fulfillment, merchandising, and RFID
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed product returns and assisted customers with other selections.

Educational Assistant

Boys And Girls Club
03.2019 - 06.2019
  • Supported student learning objectives through personalized and small group assistance.
  • Created lesson materials, visuals and digital presentations to supplement lesson plans.
  • Assist with youth having behavioral challenges and ensuring success plans are followed

Shoes Expeditor

Macy's
10.2013 - 04.2015
  • Make sure shoe stockroom area is always clean and orderly
  • Provide assistance in moving merchandise and fixtures
  • Recover shoe sales floor and scan inventory back into stock merchandise, season changes,clearance sets, and special events
  • Pull orders from stock and stage for selling associates
  • Assist in markdown process
  • Assist with special projects as assigned

Education

Associate of Science - Cyber Security

Ivy Tech Community College of Indiana
Indianapolis, IN
06.2024

Bachelor of Arts - Journalism

University of The Sacred Heart
San Juan, PR
06.2018

Skills

  • Process Monitoring
  • Work Coordination
  • Interpersonal Communication
  • Multitasking Abilities
  • Broadcast Production
  • Customer Experience
  • Fraud Prevention

Certification

  • Certified Content Marketing, USC-2018

Timeline

RPND PA

AMAZON
06.2023 - Current

SEASONAL RECEIVE CLERK

AMAZON
01.2023 - 05.2023

Seasonal SORT PA

Amazon
11.2022 - 01.2023

Quality Process Guide

Amazon
05.2022 - 11.2022

Board Operator and Promotions

Continental Broadcast Group
08.2021 - 09.2023

Problem Solve /IB, RPND, SORT,UIS, FL

Amazon
09.2020 - 11.2022

Educational Assistant

Boys And Girls Club
03.2019 - 06.2019

Sale Associate Woman's Shoes

Macy's
04.2015 - 10.2019

Shoes Expeditor

Macy's
10.2013 - 04.2015

Associate of Science - Cyber Security

Ivy Tech Community College of Indiana

Bachelor of Arts - Journalism

University of The Sacred Heart

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Evelyn A. Guzman Caraballo