Evelyna Sylla
Kalamazoo,MI
Summary
Multitasking Clinic Supervisor with a background ensuring courteous service to patients. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution and leading by example. Offering proactive planning and organizational talents.
Overview
11
11
years of professional experience
Work History
Clinic Supervisor
Forefront Dermatology
09.2021 - Current
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Managed daily operations of 10-person clinic supporting approximately 300 patients per week.
- Hired, trained and supervised employees to maintain team of high performers.
- Developed and implemented team building activities to foster collaboration and improve employee morale.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Ordered all clinic supplies and kept check on inventory levels.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Medical Assistant
Forefront Dermatology
09.2019 - 09.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Home Health Aide
Bright Star Home Health Care
08.2015 - 09.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Developed rapport to create safe and trusting environment for care.
- Provided transportation and appointments management.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
- Scheduled and coordinated medical appointments.
- Assisted with end-of-life care.
- Trained new staff members on best practices for home health care.
Medical Assistant
Fort Wayne Medical Oncology And Hematology
03.2017 - 02.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Measured patient pulse oximetry.
General Manager
Little Ceasers Pizza
02.2013 - 02.2017
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Analyzed market trends and competitor activities to create competitive advantages.
- Collaborated with cross-functional teams to develop innovative solutions.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Associate of Applied Science - Medical Insurance Coding
Harrison College - Indianapolis
Indianapolis, INAssociate of Applied Science - Medical Assisting
Harrison College - Indianapolis
Indianapolis, IN11.2016
Skills
- Training and Mentoring
- Compliance Oversight
- Meeting Participation
- Team Meetings
- Staff Supervision
- Patient Flow
- Effective Communication
- Technical Troubleshooting
Timeline
Clinic Supervisor
Forefront Dermatology
09.2021 - Current
Medical Assistant
Forefront Dermatology
09.2019 - 09.2021
Medical Assistant
Fort Wayne Medical Oncology And Hematology
03.2017 - 02.2019
Home Health Aide
Bright Star Home Health Care
08.2015 - 09.2019
General Manager
Little Ceasers Pizza
02.2013 - 02.2017
Associate of Applied Science - Medical Insurance Coding
Harrison College - Indianapolis
Associate of Applied Science - Medical Assisting
Harrison College - Indianapolis
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