Evelyn Garcia

• Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
• Implemented safety protocols, resulting in reduced workplace accidents and a safer work environment.
• Collaborated with cross-functional teams for seamless integration of warehousing operations, improving overall company performance.
• Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
• Resolved shipment issues promptly, maintaining strong relationships with suppliers and carriers alike.
• Enhanced operational efficiency through meticulous record-keeping of incoming shipments, outbound deliveries, and inventory levels.

• Collaborate in creation of visual mock-ups, prototypes and diagrams as well as develop, deploy,test, and maintain applications
• Communicate all ongoing activities and results to business sponsors, stakeholders, and management
• Ability to work with project teams to successfully deliver new or modified functionalities.
• Collaborated across departments to identify opportunities for process improvements and increased efficiency.
• Devised and implemented processes and procedures to streamline operations.
• Maintained database systems to track and analyze operational data.
• Generated reports detailing findings and recommendations.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Conducted regular reviews of operations and identified areas for improvement.
• Gathered, organized and input information into digital database.
• Evaluated customer needs and feedback to drive product and service improvements.
• Used SQL Database to model data and forecast trends.
• Developed and updated tracking spreadsheets using Microsoft Excel.

• Responded to and provided timely, professional, accurate, and adequate responses to telephone calls, e-mails, and webchats

• Documented each case as prescribed on a full spectrum of military and civilian personnel inquiries

• Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
• Reduced downtime for machines through proactive identification and resolution of technical issues.
• Streamlined processes by implementing efficient workflows and improving technician training programs.
• Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
• Improved customer satisfaction by promptly responding to service calls and accurately diagnosing HVAC issues
• Enhanced system efficiency for clients by conducting thorough maintenance checks and performing necessary repairs
• Ensured safety compliance with proper installation of heating and cooling equipment, following industry standards and regulations

• Improved software performance by identifying and resolving bottlenecks in the code.
• Enhanced user experience with intuitive interface design and responsive web applications.
• Collaborated with cross-functional teams to deliver high-quality software products on schedule.
• Optimized algorithms for faster processing, reducing overall computation time.

• Work with VDI ACTIVE DIRECTORY WITH TICKETING SYSTEM ENTERPRISE SERVICENOW CLOSING TICKETS 40 PER WEEK
• Responsible for performance and ticket management of all of USAA Departments from the ServiceDesk and escalate to owners of programs for software or program resolutions
• Managed multiple avenues of issues thru email, Zoom, RMD, Slack, CHAT and phone to ensurebusiness expectations for ENTERPRISE/SERVICE NOW Ticket resolution with a timed SLA met with strong communications skills.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.

• RemoteWFH - answered calls to fix users internet service made calls to tier 2 to assist customers in getting technicians out
• Contributed to company growth by consistently meeting and exceeding projected targets.
• Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
• Assisted in network rebuilding and tearing down so that the End User could receive a reception.
• Performed line testing as well when needed and telephone repair
• Provided courteous assistance to clients
• Answered phone and assisted clients with changes.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

• Worked on the entering codes into creating dangles for the shipping of automated hardware and software into the BIOS
• Monitored packed and shipped hardware to Clients as *AMAZON, *FedEx *HEB and FEDERAL CONTRACTS
• Also trained the automated robots and participated in the pilot and trials of automated robots
• performed Administrative duties as well.

• Answered questions about loans and due dates for those who had lost.their jobs or had job reduction in hours at a call center.

• Answered phone calls by the second ring and asked appropriate questions to determine which department or staff member could be of service.

• Conducted analysis to address online banking issues which led to customers regaining online accessto their account
• Capitalized on opportunities to enhance customer experiences and bring in repeat business
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
• Answered 200 inbound calls per day and directed to designated individuals or departments
• Assisted customers with completing quick and efficient sales transactions.

• Reviewed project specifications and devised solutions for use across multiple websites
• Participated in pre-project analysis and technical assessments to develop a user-friendly interface andcorrect functionality to meet business objectives
• Repaired issues causing site crashes, elevating uptime to 60%.Efforts created an increase in sales
• Ensured all sites and online elements adhered to brand guidelines.

• Completed data entries in charts and logbooks to document client progress in Electronic MedicalRecords
• Worked with the multidisciplinary healthcare team to provide comprehensive mental healthcare topatients
• Helped patients adjust to hospital routines and thrive in structured environments.

• Assisted end-users with software and hardware troubleshooting to determine the causes of systemmalfunction
• Assessed customer complaints on Medical device and software issues to determine appropriatetroubleshooting methods for remediation
• Researched, documented and escalated support cases to higher levels of support when unable toresolve issues using available resources
• Maintained composure and patience in the face of difficult customer situations, applying de-escalationtechniques and positive customer support.