Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Evelyne Blanco

Brownsville

Summary

A Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Working in the customer representative industry has taught me that PII (personally identifiable information) is one of the most vital processes to not disclose any information to a caller without disclosure, with that information I've learned that breaches in security are help to the most principal. Bilingual, hardworking, and ready to join my next team.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
12.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.

Sales Associate

Goodwill
07.2022 - 07.2023
  • At Goodwill, the main focus was to analyze customer feedback and suggested strategies for improving customer experience, answering and managing incoming and outgoing phone calls, providing accurate information, and resolving customer inquiries.

Sales Associate

Wave
11.2021 - 03.2022
  • My role as a Sales Associate at Wave was to implement a customer feedback system that proactively resolves customer issues before they become complaints, answered incoming calls, and provided information or transfer calls to appropriate personnel.

Crew Member

McDonald's
07.2020 - 04.2021
  • As a Crew Member at McDonald's my responsibilities were to demonstrate excellent communication skills when dealing with customers and staff, consistently followed safety protocols and procedures to ensure the safety of both customers and staff, and handled customer complaints calmly and professionally to resolve customer issues in a timely manner.

Education

Highschool Diploma -

Gladys Porter Early College Highschool
06.2022

Skills

  • Communication - Expert
  • Adaptability - Expert
  • Ability to Multitask - Expert
  • Fast Learner - Expert
  • Ability to Work Under Pressure - Expert
  • Active Listening - Expert
  • Complaint resolution
  • Call center procedures
  • Money handling

LANGUAGES

English - Very good command
Spanish - Very good command

Timeline

Customer Service Representative

Teleperformance USA
12.2023 - Current

Sales Associate

Goodwill
07.2022 - 07.2023

Sales Associate

Wave
11.2021 - 03.2022

Crew Member

McDonald's
07.2020 - 04.2021

Highschool Diploma -

Gladys Porter Early College Highschool