Evelyne Mondesir Grant
Okland Park,FL
Summary
Professional hospitality leader with extensive experience managing luxury resorts. Proven ability to enhance guest satisfaction, optimize operations, and drive revenue growth. Strong focus on team collaboration, adaptability, and achieving outstanding results. Skilled in staff training, budget management, and creating memorable guest experiences. Highly reliable, flexible, and results-driven.
Overview
15
15
years of professional experience
Work History
Front Office Supervisor
Daily Management Inc.
10.2022 - 03.2025
- Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
- Championed sustainable practices throughout resort operations to minimize environmental impact and enhance eco-friendly reputation.
- Optimized room allocation processes, maximizing revenue generation opportunities from bookings.
- Recruited trained, and mentored staff members to maintain a high standard of service quality.
- Managed day-to-day operations of lodging facility, scheduling staff.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Oversaw day-to-day operations of 92-room hotel with staff of 20 employees.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Housekeeping Manager (1 Year Contract)
Atlantic Staffing
09.2021 - 09.2022
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 28 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
Front Desk Supervisior
Club WYNDHAM
02.2019 - 07.2021
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Operations Supervisor
Ministry Of Finance, Inland Revenue Division
06.2010 - 07.2018
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
Education
Associate of Arts - Business Administration And Management
Bahamas Technical Vocational Institute
Bahamas 05-2011
Skills
- Guest satisfaction
- Financial reports
- Property maintenance
- Budget planning
- Hospitality management
- Guest relations expertise
Timeline
Front Office Supervisor
Daily Management Inc.
10.2022 - 03.2025
Housekeeping Manager (1 Year Contract)
Atlantic Staffing
09.2021 - 09.2022
Front Desk Supervisior
Club WYNDHAM
02.2019 - 07.2021
Operations Supervisor
Ministry Of Finance, Inland Revenue Division
06.2010 - 07.2018
Associate of Arts - Business Administration And Management
Bahamas Technical Vocational Institute
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