Evelyne Morales
Anaheim,CA
Summary
Dynamic and dedicated professional with extensive experience in customer service at Panda Express. Proven ability in team collaboration and conflict resolution, consistently enhancing guest relations. Skilled in money handling and food presentation, I excel in fast-paced environments, ensuring high customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Panda Express Restaurant
Brea, CA
09.2024 - Current
- Monitored temperatures of prepared food and cold-storage areas.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Handled cash register transactions for both dine-in and take-out orders.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Greeted customers and answered questions about menu items.
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
- Collaborated with team to deliver timely service of items.
- Processed customer payments accurately and efficiently.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
Server
Michaels Grill
Marina, CA
05.2021 - 08.2024
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served and prepared alcoholic beverages to restaurant standard to guests.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided exceptional service to high volume of daily customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Filled condiments and napkin containers during slack periods.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees to perform duties.
Student Mentor
Gear Up Center
Salinas, CA
08.2023 - 03.2024
- Established and enforced administration policies and rules governing student behavior.
- Presented individual college experiences to new students and families during orientation programs to promote engagement in campus initiatives.
- Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.
- Monitored student progress and provided guidance on how to improve study habits.
- Advised students on course selection and academic pathways.
- Promoted active learning opportunities and served as student representative for university.
- Identified cases of abuse, encouraging students or parents to seek assistance from mental health professionals.
- Established and supervised peer-counseling and peer-tutoring programs.
- Created and maintained records of mentee progress and mentoring activities.
- Evaluated the effectiveness of the mentoring program and suggested improvements.
- Assisted in the development of individual learning plans for each student based on their needs and goals.
- Collaborated with teachers, administrators, parents and guardians, and other stakeholders to ensure successful outcomes.
- Conducted regular check-ins with mentees to discuss academic and personal challenges.
- Maintained accurate and complete student records required by laws, district policies and administrative regulations.
- Planned service activities to promote community interaction.
- Facilitated group discussions with students about their experiences in the program.
Barista
Park Row Cafe
Salinas, CA
06.2019 - 06.2021
- Followed health, safety and sanitation guidelines to pass state inspections.
- Sliced fruits, vegetables and meats for use in food service.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Created promotional displays for advertising special events or promotions at the cafe.
- Memorized official and off-menu coffee and tea preparations.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Managed cash register and processed transactions with accuracy and integrity.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Implemented feedback from customers to improve service quality and menu offerings.
- Monitored inventory levels of supplies and restocked when necessary.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
- Operated cash registers to process customer payments.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Education
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CA05-2026
Associate of Arts - Psychology
Hartnell College
Salinas 12-2023
Skills
- Team collaboration
- Customer service
- Language skills
- Food presentation
- Phone etiquette
- Reservation management
- Money handling
- Table management
- Conflict resolution
- Greeting guests
- Memory retention
- Professional appearance
- Building rapport
- Guest relations
- Complaint handling
- Staff coordination
- Table service
- Interpersonal communication
- Food storage
- Multitasking Abilities
Affiliations
- Currently an undergrad student adulting for the first time in a new city.
- On my free time I enjoy trying new recipes, reading books, organizing and making time for friends.
- I love trying new restaurants and coffee places!
Languages
English
Professional
Spanish
Professional
Certification
- Food Handlers Card
References
References available upon request.
Timeline
Front of House Staff Member
Panda Express Restaurant
09.2024 - Current
Student Mentor
Gear Up Center
08.2023 - 03.2024
Server
Michaels Grill
05.2021 - 08.2024
Barista
Park Row Cafe
06.2019 - 06.2021
Bachelor of Arts - Psychology
California State University, Fullerton
Associate of Arts - Psychology
Hartnell College
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