Summary
Overview
Work History
Education
Skills
Websites
Timeline
SoftwareDeveloper

EVELYNE NGIGE

Tacoma

Summary

Energetic, reliable, and adaptable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment and keep customers happy while resolving their issues in a timely manner.

Overview

14
14
years of professional experience

Work History

Client Service Representative

Morgan Stanley
08.2023 - 02.2025
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Onboard and maintain client accounts, including collecting client information and processing transactions.
  • Cultivate and enhance new and existing client relationships through active communication and processing client requests.
  • Engage in training and education programs to stay current on policies and procedures.
  • Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)
  • Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit)

QUALITY ASSOCIATE

WELLMADE INDUSTRIES
02.2022 - 09.2022
  • Developing and maintaining company inspection reports
  • Inspecting goods or products according to quality and safety standards
  • Ensuring goods and products comply with company standards
  • Ensuring test equipment is calibrated and working correctly
  • Reporting quality anomalies to the supervisor
  • Collaborating test data and drafting quality reports
  • Identifying possible areas for improvement in quality control processes

IT LAB TECHNICIAN

APTO SOLUTIONS
08.2021 - 02.2022
  • Install operating systems on laptops and desktops using windows and Mac OS along with driver updates
  • Communicating with customers to retrieve passwords for locked devices in a timely manner
  • Created invoices and handling eBay biding systems for refurbished devices e.g
  • Servers, hard drives and PCs
  • Troubleshoot and wipe hard drives using Blanco or EPS (Extreme Protocol Solutions) validation software
  • Track physical and systematic move off assets
  • Perform routine erasure of hard drives and other data bearing devices
  • Maintain current inventory of components FRUs and SAN logs for previously wiped equipment

WAREHOUSE ASSOCIATE

SHAW INDUSTRIES GROUP INC
05.2016 - 08.2021
  • QUALITY TECHNICIAN
  • Shift floor lead for 2years
  • Oversee the quality of carpet and defective or poorly cut tiles
  • Helping employees identify and complete leadership classes
  • Ensure OSHA safety standards are followed by training new associates on safety standards and company policies
  • Label and accurately move customer orders to meet shipment timetables and minimize errors
  • Became a lead 'go-to' person for new associates and challenging quality issues as one of the trainers for both new and established employees

Patient Care Technician/ Unit Secretary

KENNESTONE HOSPITAL
11.2012 - 08.2015
  • Admitting patients, administering and maintaining patient records
  • Used Epic to update medical charts for record keeping and coordinate billing
  • Communicate with the clinical staff to ensure all appropriate patient information is gathered
  • I was responsible for typing up discharge instructions for a patient
  • Obtained specimens, weights, and vital signs of patients
  • Protecting and promoting resident rights and assisted the person to maintain independence
  • Reported to the senior doctors of the status of patient by spending maximum time in the room with the patient

CUSTOMER SERVICE REPRESENTATIVE/CALL CENTER

ALLORICA COMPANY
03.2011 - 10.2012
  • Worked on a BENEFEDS project that involved enrolling people into insurance programs and helping them online and mainly specialized on customer service
  • Provided customer service in a busy call center environment for an insurance industry employer
  • Unwavering commitment to customer service with the ability to build productive relationships
  • Resolved complex issues with customers and win customer loyalty

Education

ASSOCIATES DEGREE - CYBERSECURITY

CHATTAHOOCHEE TECHNICAL COLLEGE
12.2019

Bachelor OF SCIENCE - CYBERSECURITY AND INFORMATION ASSURANCE

WESTERN GOVERNORS UNIVERSITY
04.2020

Skills

  • Experience with Epic while charting patient records
  • Detail orientated with superior organizational skills and ability to prioritize
  • Exceptional writing, interpersonal and client service skills
  • Adept at research and navigating multiple systems
  • Ability to work in a fast-paced, evolving environment
  • Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint)
  • An apt and eager learner

Timeline

Client Service Representative

Morgan Stanley
08.2023 - 02.2025

QUALITY ASSOCIATE

WELLMADE INDUSTRIES
02.2022 - 09.2022

IT LAB TECHNICIAN

APTO SOLUTIONS
08.2021 - 02.2022

WAREHOUSE ASSOCIATE

SHAW INDUSTRIES GROUP INC
05.2016 - 08.2021

Patient Care Technician/ Unit Secretary

KENNESTONE HOSPITAL
11.2012 - 08.2015

CUSTOMER SERVICE REPRESENTATIVE/CALL CENTER

ALLORICA COMPANY
03.2011 - 10.2012

Bachelor OF SCIENCE - CYBERSECURITY AND INFORMATION ASSURANCE

WESTERN GOVERNORS UNIVERSITY

ASSOCIATES DEGREE - CYBERSECURITY

CHATTAHOOCHEE TECHNICAL COLLEGE

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EVELYNE NGIGE