Evelyne Petit
Fort Lauderdale,FL
Summary
Dedicated operations professional with 8+ years of hands-on experience coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and consistently deliver results. Proven ability to manage inventory systems, optimize procurement processes, maintain compliance, and improve cross-team collaboration. Recognized for initiative, problem-solving, and high-level execution with minimal oversight. Experienced in operational process optimization and team management. Utilizes effective logistics coordination to streamline workflows and improve efficiency. Demonstrated track record of successfully implementing strategies aligned with organizational objectives.
Overview
14
14
years of professional experience
Work History
Lead Operations Coordinator / Supply Chain & Buyer Associate II
Ferguson Enterprises / ACWholesalers / Power Equipment Direct
Fort Lauderdale, FL
06.2019 - 03.2025
- - Acted as the main point of contact between executive leadership and team-level operations.
- - Collaborated with department heads to align goals, identify inefficiencies, and implement solutions.
- - Maintained compliance with federal, local, and internal standards across purchasing and logistics.
- - Created and maintained SOPs to improve consistency, accuracy, and operational efficiency.
- - Delivered weekly and executive-level reports to drive visibility into purchasing and supply chain health.
- - Managed inventory, resolved delivery issues, and ensured fulfillment accuracy with suppliers.
- - Analyzed trends and optimized purchase planning to support merchandising and cost control.
- - Supported order processing, vendor communication, and system updates using SAP, Power BI, WMS, and SharePoint.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Provided direction and guidance to internal teams in order to achieve targets.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Oversaw day-to-day operations of large teams across several sites.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
- Worked with vendors to make purchases and reconcile invoices.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Negotiated contracts with vendors, securing competitive pricing for goods and services.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Raised property accuracy and accountability by creating new automated tracking method.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Forecasted purchasing trends and improved merchandising strategies.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
Customer Service / Cyber Verification Clerk / Purchasing Agent
Ferguson Enterprises / ACWholesalers / Power Equipment Direct
Doral, FL
06.2016 - 06.2019
- - Verified purchase requisitions, clarified orders, and processed approvals with internal stakeholders.
- - Scheduled deliveries and followed up with vendors to ensure on-time order fulfillment.
- - Handled inventory coordination, discrepancy resolution, and shipment error correction.
- - Authorized payments and maintained accurate records for audit and reconciliation.
- - Produced trend reports and purchasing summaries for leadership review and forecasting.
- - Supported customer verification and service operations with attention to speed and accuracy.
- Conducted regular self-assessments of personal performance, identifying areas for growth and implementing strategies for improvement in the verification role.
- Promoted a positive work environment through consistent collaboration with colleagues and sharing best practices for verification tasks.
- Reduced errors in account setups with thorough verification of client information, ensuring accurate account creation.
- Conducted thorough research when faced with unclear or incomplete information during the verification process, providing well-informed recommendations for resolution.
- Assisted customers with understanding necessary requirements for application processes, leading to more efficient completion rates.
- Performed background checks on job applicants, assisting HR in making informed hiring decisions based on verified information.
- Bolstered customer satisfaction ratings by resolving disputed account issues through diligent investigation of provided documents.
- Provided prompt responses to internal and external inquiries regarding verification statuses, enhancing overall communication within the organization.
- Collaborated with team members to effectively resolve discrepancies in records, ensuring timelines were met consistently.
- Demonstrated exceptional attention to detail when reviewing identification documents, preventing potential fraud or misinformation from entering company records.
- Improved record-keeping accuracy by routinely updating database entries after completing successful verifications.
- Exhibited strong multitasking abilities, managing multiple verification tasks simultaneously while maintaining consistent attention to detail and effectiveness.
- Trained new team members on proper verification techniques and procedures, contributing to their rapid acclimation into the role and increased productivity levels overall.
- Supported company compliance, conducting regular audits of verification processes and procedures.
- Preserved confidentiality of sensitive data, adhering to strict privacy and security policies throughout the verification process.
- Enhanced data accuracy by meticulously verifying information and cross-checking documents.
- Maintained up-to-date knowledge of industry regulations, ensuring all verifications adhered to established guidelines.
- Streamlined workflows by identifying opportunities for improvement in the verification process and implementing changes accordingly.
- Generated, posted and attached information to claim files.
Front Office Reservation Call Center / Customer Sales
Eden Roc / Destination Resorts
Miami, FL
01.2014 - 06.2016
- - Handled high-volume calls, scheduled guest vacations, and resolved booking issues with care.
- - Balanced company accounts, performed deposits, and handled bookkeeping responsibilities.
- - Maintained positive client relationships and ensured high satisfaction from first contact to final confirmation.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Restaurant Phone Operator / Counter Clerk
Eden Roc / Marriott
Miami, FL
01.2011 - 01.2014
- - Managed large volume of restaurant phone orders and service calls.
- - Oversaw POS transactions, register balancing, and daily opening/closing routines.
- - Supervised staff scheduling and front-line customer interaction with professionalism.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
- Developed strong working knowledge of company policies and procedures to provide accurate guidance to callers.
- Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
- Provided timely and accurate information to callers, resulting in increased customer trust and loyalty.
- Maintained accurate directory of all personnel and phone extensions.
- Resolved billing discrepancies for customers by carefully reviewing account details and applying necessary adjustments when needed.
- Worked closely with supervisors to identify areas of improvement in the call center processes that led to enhanced productivity levels among operators.
- Maintained detailed records of incoming calls for analysis and improvement of phone operator services.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Processed both cash and card purchases and returns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed various forms of payment securely, safeguarding sensitive customer information.
- Streamlined checkout processes for improved customer experience and reduced wait times.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Provided callers with product and customer service information to foster brand loyalty.
- Implemented stock control systems for monitoring and requisitioning supplies.
Education
Bachelor of Science - Management
University of Phoenix
Phoenix, AZ09-2024
Skills
- SAP, Power BI, SharePoint, WMS/HighJump, Trilogie, Microsoft Office Suite
- Logistics Inventory Management, Purchasing, Procurement, Order Fulfillment
- Vendor Communication, Reporting, Compliance, Process Documentation & Operations Improvements
- Proficient in organizational scheduling & delegating assignments
- Financial invoicing & management
- Team development
- Effective team leadership
Accomplishments
- Supervised a team of 10 professionals.
- Oversaw purchasing for multiple special events per year.
- Documented and resolved Accounting issues that led to higher end-of-year goal expectations.
- Collaborated with a team of 10 or more to develop multiple projects.
Languages
English (Fluent)
Haitian Creole (Fluent)
Timeline
Lead Operations Coordinator / Supply Chain & Buyer Associate II
Ferguson Enterprises / ACWholesalers / Power Equipment Direct
06.2019 - 03.2025
Customer Service / Cyber Verification Clerk / Purchasing Agent
Ferguson Enterprises / ACWholesalers / Power Equipment Direct
06.2016 - 06.2019
Front Office Reservation Call Center / Customer Sales
Eden Roc / Destination Resorts
01.2014 - 06.2016
Restaurant Phone Operator / Counter Clerk
Eden Roc / Marriott
01.2011 - 01.2014
Bachelor of Science - Management
University of Phoenix
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