Evelyng Montoya
Miami Beach,FL
Summary
Enthusiastic Sales and Customer Service professional with over fifteen years experience in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public with a boundless spirit to serve others.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Representative, Arch Support Expert.
The Good Feet Store
04.2023 - 03.2024
- Consistently met or exceeded individual sales goals by implementing strategic sales plans, maximizing all opportunities to grow revenue.
- Achieved top performer status consistently, being in the top ten in 2023 in my District through dedication to meeting goals and exceeding expectations.
- Led the District/Region in all KPI's including Net Sales, Conversion and Closing.
- 16% Increase over Sales Goal in 2023.
- Top sales month revenue over $35,000 with 99% retention, $1,344 ticket average, 89.5% Demo conversion and 73.5% Closing percentage.
- Conducted product demonstrations to educate customers on highlight features, benefits, and competitive advantages.
- Recommended complementary purchases to customers, increasing revenue.
- Managed customer accounts using SalesForce to secure customer satisfaction and drive repeat business.
- Developed strong rapport engaging in friendly conversation with customers to better uncover individual needs and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Collaborated with cross-functional teams to identify and address customer needs.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Life Insurance Producer
North American Seniors Benefits (NASB)
03.2022 - 12.2022
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques in protecting assets.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained high standards of customer service by building relationships with clients.
Hostess, Cashier, Waitress, Assistant Manager
Mi Cabana 3
09.2019 - 11.2021
- Built strong relationships with customers through positive attitude and attentive response by providing exceptional customer experience, which caused significant increase in sales.
- Effectively listened to, clarified and resolved guest and employee concerns and complaints to maintain complete customer satisfaction and workforce effectiveness.
- Demonstrated flexibility working closely with shift manager and internal team members to solve problems and remedy any issues and preemptively coming up with solutions.
Area Sales Manager
Inversiones Surteen, C.A. Venezuela
01.2008 - 09.2018
- Built lasting relationships with clients through outstanding customer service interactions, working diligently to resolve complaints, promoting loyalty and enhancing operations.
- Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
- Expanded market share by increasing sales to retailers and distributors introducing new products to market helping to increased profits by 33% to Company.
- Contacted customers as soon as issues arose to immediately find resolution before problems escalated, delivering high level of service to them to maintain and extend relationship for futures business opportunities.
- Visited customers locations to determine needs, setup contracts and providing training.
- Expanded product distribution by adding more than 15 new distribution points in region, including convenience stores, distributors, retail supermarkets and mechanical workshop.
Education
Bachelor's Physical Therapy - Physical Therapy
Arturo Michelena University
San Diego, Carabobo, Venezuela07.2007
Skills
- Highly Self Motivated
- Exceptional Client Service
- Sales Expertise
- Product Knowledge
- Strong Work Ethic
- Bilingual Spanish/English
- SalesForce Proficiency
- Relationship Builder
- People Oriented
- Adaptable and Flexible
- Eager to Learn
- Excellent Written Communication
- Reliable and Trustworthy
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- ServSafe Certified, August 2021.
- Licensed Life Insurance Producer
February 2022
NPN: 20220451
REFERENCES
- Marnie Harper, Recruiting and Employee Relations Manager
Good Feet NW | SE | Dakotas
16505 SW 72nd Ave.
Portland, OR 97224
Direct: 971-339-2409
marnie@goodfeetnw.com
- Shannon Omelchenko, District Manager
Good Feet NW | SE | Dakotas
14126 Rivergate Pkwy, Suite 200
Charlotte, NC 28273
Direct: 951-370-9289
shannon@goodfeetnw.com
- Jennifer Siebels, Store Manager
Good Feet NW | SE | Dakotas
14126 Rivergate Pkwy, Suite 200
Charlotte, NC 28273
Direct: 704- 776-3273 | 704-945-1069
jennifer.siebels@goodfeetnw.com
smsteelecreek@goodfeetnw.com
Timeline
Sales Representative, Arch Support Expert.
The Good Feet Store
04.2023 - 03.2024
Life Insurance Producer
North American Seniors Benefits (NASB)
03.2022 - 12.2022
Hostess, Cashier, Waitress, Assistant Manager
Mi Cabana 3
09.2019 - 11.2021
Area Sales Manager
Inversiones Surteen, C.A. Venezuela
01.2008 - 09.2018
Bachelor's Physical Therapy - Physical Therapy
Arturo Michelena University
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