Evelyn Joy Hearron
Summary
Dynamic leader and team player with a proven track record in my previous employment excelling in strategic planning and relationship building. Spearheaded initiatives to enhance market positioning and streamline operations, significantly boosting productivity. Skilled in medical terminology and adept at fostering team collaboration, demonstrating exceptional verbal and written communication. Committed to continuous learning and precision in all endeavors.
Overview
12
12
years of professional experience
Work History
Director
Care Pregnancy of Shreveport
08.2019 - 01.2020
- Implemented strategic initiatives for enhanced market positioning.
- Streamlined workflows to boost productivity across multiple functions.
- Implemented performance metrics for consistent evaluation and improvement.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Billing for grants with the State of Louisiana
- Worked with volunteers and financial supporters
- Kept strict records for payables/receivables
Office Manager
Ameriprise Financial
06.2008 - 11.2015
- Established streamlined procedures for document management for enhanced accessibility.
- Addressed customer concerns promptly, leading to increased satisfaction.
- Enhanced relationships with stakeholders using proactive engagement strategies.
- Life Insurance and Annuities
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
Certification - Notary Public
Statue of Louisiana
Shreveport, La08-1995
Certificate of Technical Studies - CNA
Northwest Louisiana Technical College
Shreveport, La05-1995
High School Diploma -
Evangel Christian Academy
Shreveport, LA05-1993
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Medical Terminology
- Precision and determination
- Loyalty
- Team Player
- Willing to learn new things to the best of my ability
Timeline
Director
Care Pregnancy of Shreveport
08.2019 - 01.2020
Office Manager
Ameriprise Financial
06.2008 - 11.2015
Certification - Notary Public
Statue of Louisiana
Certificate of Technical Studies - CNA
Northwest Louisiana Technical College
High School Diploma -
Evangel Christian Academy