Evelyn Karina Orbe Hernandez
Windsor Locks,CT
Summary
Dynamic and adaptable professional with a proven track record at Waterford Hotels Group, excelling in customer service and leadership. Recognized for enhancing guest satisfaction through meticulous attention to detail and effective decision-making. Skilled in meal preparation and maintaining high cleanliness standards, fostering a collaborative and reliable team environment.
Experienced with providing top-tier customer service in food and beverage environments. Utilizes strong communication and multitasking skills to enhance guest experiences. Knowledge of maintaining cleanliness and efficiency, contributing to smooth and enjoyable dining atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Waterford Hotels Group
05.2024 - Current
- Delivered exceptional customer service in high-pressure dining environment.
- Assisted in maintaining cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff to ensure timely food preparation.
- Adapted to changing menus and special requests with flexibility and professionalism.
- Communicated with kitchen staff to provide accurate, timely information regarding orders and minimize delays.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Supported team members by training new staff on service standards and procedures.
- Monitored inventory levels, assisting in replenishment of supplies as needed.
- Trained new staff members on company policies and procedures.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Contributed to positive guest experiences through attentive service and effective communication.
- Maintained clean and organized restaurant and breakfast area to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
- Conducted regular quality checks on food and beverage items, maintaining high standards of service.
Housekeeping Room Attendant
Waterford Hotels Group - Sheraton Hotel
09.2023 - 04.2024
- Maintained cleanliness and sanitation standards in guest rooms and common areas.
- Operated cleaning equipment, including vacuums and floor scrubbers, efficiently.
- Responded promptly to guest requests for additional amenities or services.
- Assisted in training new staff on housekeeping procedures and safety protocols.
- Enhanced guest satisfaction through attention to detail in room presentation and cleanliness.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
- Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
- Supported fellow housekeepers during busy periods or absences, fostering teamwork within the department.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Housekeeping Room Attendant
MOUNT LAUREL LLC - HORIZZON INN, CONGRESS INN
09.2022 - 08.2023
- Maintained cleanliness and organization of guest rooms and public areas to ensure guest satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Education
BBA - International Business Management
UTE
Quito, Ecuador06-2015
Skills
- Adaptability in high-pressure situations
- Consistent reliability
- Customer service expertise
- Meal preparation expertise
- Staff leadership
- Effective decision-making skills
Certification
- Certificate of completion - Basic Computer Skills
- Certificate of completion - Microsoft Office World
- Certificate of completion - Microsoft Excel Office
- Certificate of completion - Microsoft PowerPoint
- Certificate of completion - Google Docs
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food and Beverage Attendant
Waterford Hotels Group
05.2024 - Current
Housekeeping Room Attendant
Waterford Hotels Group - Sheraton Hotel
09.2023 - 04.2024
Housekeeping Room Attendant
MOUNT LAUREL LLC - HORIZZON INN, CONGRESS INN
09.2022 - 08.2023
BBA - International Business Management
UTE