Evelyn M Sanchez

• Support Director of Ops to create and shape Regions strategic plan especially as it pertains to Regions technical training and skill development
• Responsible for Regions' Training Store Base: Driving Area Leaders to select training restaurants and General Training Managers (GTMs) oversee 17 Certified Training Locations
• Guide Area Leader and GTM in all aspects of Training Store’s performance
• Responsible for Store level execution of El Pollo Loco’s Crew Training programs: Trained and coaches GTMs on proper execution of EPL in-restaurant training programs
• Ensure effectiveness and quality of new-hire Management training
• Facilitate transition meetings with MITs, GTM, and respective Area Leader
• Provide monthly calibration meeting with GTMs to ensure consistent delivery of company approved Management Training Programs
• Ensures that trainees’ are certified, in compliance and promoted concluding training time
• Provide coaching and development to General Training Managers to improve quality of training provided to Managers in Training in training restaurants
• Observe and evaluate training tools being utilized during training
• Assist Area Leaders and HR Leaders in developing high potential managers to be ready for promotion
• Coordinate and facilitate Food Safety Proctoring sessions including, Food Safety and other Leadership workshops such as Customer Experience, Heart Centered Leadership as needed
• Acted as liaison between Franchise support team and Franchisees regarding all aspects of Field Training when needed or necessary
• Collaborate in training materials and LMS platform updates
• Collaborate with Area Leader and Support Center Training coordination
• Ensure Area Leaders stay current in compliance with Anti-Harassment, Proctor Certification, and Food Safety Certification.
• Accomplish multiple tasks within established timeframes. Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Manage and motivate employees to be productive and engaged in work.
• Monitor and analyze training performance to identify areas of improvement and make necessary adjustments.
• Communicate clearly with trainers and cross functional teams to keep everyone on same page and working toward established business goals.
• Built and maintained positive and productive relationships with Field Operations and Support Center through transparency, open communication, trust, consistency, quality work and support.
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• Carry out plans for promoting, production, sales, and budgeting for business
• Compare short and long term goals of business
• Embark on training, coaching, and mentoring of newly recruited IBO’s(downline)
• Prepare marketing and customer service approach for business
• Ensure customer satisfaction is priority
• Offer presentations to enlighten customers on importance of products and business offered
• Ability to be proactive and independent for good adaptability in business
• Self-driven and motivated - was able to bring in $700 in commissions on first week. Average is $200 per week.
• Promoted business via social media to generate leads and maximize brand identity.

• Highly skilled in team leadership, relationship development, goal attainment, training of new employees, coaching and ongoing training of current employees, and revenue production
• Capable of recruiting, building and maintaining a high-performance team of professionals
• Conducted needs analysis and created strategic marketing plans for new and returning business, canvassing, grassroots, community outreach.
• Customer Service - Interaction with customers over the phone, or face to face
• Maintain records of interactions with the customers in an orderly manner
• Coordinate with the internal department and with customers to find solutions and resolve matters
• Supervised 12 locations to enforce high-quality standards of operation.
• Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
• Exceeded sales targets with well-developed sales strategy and empowering team coaching.
• Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
• Recruited, interviewed and hired employees and executed the company onboarding program to promote positive feedback and engagement.
• Built relationships with customers and community to establish long-term business growth.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

• Supervised 12 locations to enforce high-quality standards of operation.
• Practiced team building through heart-centered and servant leadership.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Promoted area profitability and sales goal achievement by establishing rigorous daily, weekly monthly and quarterly targets.
• Engaged in customer journey and improved customer experience by coaching team members in upholding company values, policies and standards.
• Led and monitored operations and cleanliness of restaurants, supporting each unique location while upholding corporate standards
• Identified and removed obstacles in customer experience, supporting individual discovery through direct partnerships with General Manager and company leadership.

• Managed system wide execution of new product and program rollouts
• Accountable for successfully implementing new product launches, collaborating with cross functional business partners in Marketing, Supply Chain, IT, QA, prior to and working towards system launch
• Rollout new products to 420 restaurants, Company and Franchise hands-on training, webinar training, video training
• Successful product testing implementation with R&D team, developing, analyzing and adjusting procedures
• Adapt procedures to training materials ensuring simple and manageable execution at restaurant level for the operations test phase
• Work in tandem with Operations Specialist during product tests for feedback and conducting review calls, adapt material changes, and restaurant visits
• Tested over 40 products and rolled out 33 to all company and franchise restaurants in one year alone
• Provide coaching, training, and follow up to franchise and company managers and Area Leaders
• Organize and facilitate Operations Reviews, and Stress Tests for Ops Directors
• Prepare and organize video shoots for new products to ensure accurate implementation of procedures, including identifying video talent, reviewing script(s), selection of restaurant, videographer, etc..
• Facilitate Floor Control classes for Shift Leaders, MIT’s, GMIT’s, AL’s, and Franchisees

⦁ Managed food cost, labor, and Marketforce Dashboard
⦁ Maintained food cost variance between .70 - .90% from ideal
⦁ Achieved labor budget by proper and strategic scheduling including staggering
⦁ Consistently the top performer on the Marketforce Dashboard for my area
⦁ Managed between 24-28 employees including managers
⦁ Focused on proper hiring, coaching, training, and overall people development to achieve best in class QSC
⦁ Maximized productivity through cross-training
⦁ Developed 4 crew members to Shift Leaders
⦁ Coached and trained Assistant Managers
⦁ 3 Assistant Managers developed to General Managers
⦁ Created strategies to increase sales, and provide exceptional guest service
⦁ Local restaurant marketing with surrounding businesses
⦁ Restaurant was known for high catering sales
⦁ Did what was needed to please the guests, including using the guest recovery system
⦁ Worked with assistant managers to ensure an efficient restaurant operations
⦁ Used pre-shift meetings and QBP to align team on restaurant goals
⦁ Organized and executed manager and crew meetings, training, and workshops on delegation, food safety, and testing
⦁ Area Training Specialist
⦁ Assisted company in rolling out new products system wide which included area training, and franchise training.
⦁ Assisted Human Resources
⦁ Implemented new hiring procedures
⦁ Helped Area Leader to conduct area audits such as Food Safety, Cash Handling and HR
⦁ I-9 Expert for E-Verify

• Managed food cost, labor, and Marketforce Dashboard
• Maintained food cost variance between .70 - .90% from ideal
• Achieved labor budget by proper and strategic scheduling including staggering
• Consistently the top performer on the Marketforce Dashboard for my area
• Managed between 24-28 employees including managers
• Focused on proper hiring, coaching, training, and overall people development to achieve best in class QSC
• Maximized productivity through cross-training
• Developed 4 crew members to Shift Leaders
• Coached and trained Assistant Managers
• 3 Assistant Managers have gone on to become General Managers
• Created strategies to increase sales, and provide exceptional guest service
• Local restaurant marketing with surrounding businesses
• Restaurant was known for high catering sales
• Did what was needed to please the guests, including using the guest recovery system
• Worked with assistant managers to ensure an efficient restaurant operations
• Used pre-shift meetings and QBP to align team on restaurant goals
• Organized and executed manager and crew meetings, training, and workshops on delegation, food safety, and testing, Assisted company in rolling out new products system wide which included area training, and franchise training
• Assisted Human Resources
• Implemented new hiring procedures
• Helped Area Leader to conduct area audits
• I-9 Expert

• Provided clerical support for attorneys, such as filing and typing of documents. Prepared legal briefs, motions, and pleadings.
• Translations from English to Spanish and Spanish to English
• Enhanced administrative skills and became proficient in the use of computers
• Responded to client inquiries to provide accurate legal advice and offer assistance.
• Prepared and drafted correspondence and legal forms to maintain smooth communications.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.