Evelynn Reel-Semenko
Elyria,OH
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Devoted to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Floor Sales Manager
Native Floral
03.2024 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Aligned company goals with customer outcomes and increased satisfaction by going above and beyond to meet consumer demands.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
Lead Assistant Manager
Speedway
03.2023 - 03.2024
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Front End Team Lead
Walmart
04.2020 - 02.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Warren G. Harding
Warren05-2020
Skills
- Positive and professional
- Strong interpersonal skills
- Problem-solving
- Team collaboration
- Microsoft office expertise
- Typing proficiency
Timeline
Floor Sales Manager
Native Floral
03.2024 - Current
Lead Assistant Manager
Speedway
03.2023 - 03.2024
Front End Team Lead
Walmart
04.2020 - 02.2023
High School Diploma -
Warren G. Harding
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