Evelynne Lawrence Gonzalez
West Bend
Summary
Dedicated and bilingual professional with extensive customer service experience and strong communication skills. Fluent in English and Spanish, with a passion for supporting students and helping English Language Learners succeed academically and socially. Experienced in building positive relationships, problem-solving, and providing individualized assistance in diverse environments.
Overview
11
11
years of professional experience
Work History
ELL Instructional Tech/ Bilingual Family Liaison
West Bend School District
West Bend, WI
09.2018 - Current
- Implemented instructional strategies and engaged in small group interactions to assist English learner students in achieving language proficiency.
- Facilitate communication between school, staff, students, and families when appropriate.
- Encourage student engagement, participation and independence.
- Foster a positive, culturally responsive, and inclusive learning environment.
- Collaborate with teachers, specialists,a dn support staff to meet student needs.
Front Desk Agent
Hampton Inn and Suites
West Bend, WI
06.2016 - 09.2022
- Assisted various departments including maintenance, housekeeping, and sales to support an enjoyable guest experience.
- Provided exceptional hospitality to ensure a welcoming atmosphere for all guests.
- Streamlined guest check-in and check-out processes to enhance customer experience and ensure accurate financial transactions.
- Coordinated room assignments for registered guests, ensuring alignment with personal preferences.
- Coordinated phone inquiries and hotel reservations, partnering effectively with the reservation center to optimize guest experiences.
Server/Hostess
Casa Tequila
West Bend, WI
01.2015 - 07.2015
- Assisted guests with inquiries and requests, maintaining a welcoming and professional atmosphere.
- Responded to menu-related questions and recommended options to support informed dining choices.
- Maintained meticulous order records to support timely delivery of food and beverages, ensuring guest satisfaction.
Education
Diploma -
West Bend East High-School
West Bend, WI06-2015
Skills
- Bilingual: English and Spanish
- Attention to detail
- Customer service and relationship building
- Organization and time management
- Strong verbal and written communication
- Team collaboration
Timeline
ELL Instructional Tech/ Bilingual Family Liaison
West Bend School District
09.2018 - Current
Front Desk Agent
Hampton Inn and Suites
06.2016 - 09.2022
Server/Hostess
Casa Tequila
01.2015 - 07.2015
Diploma -
West Bend East High-School