Evelynne Shada
Waterford,MI
Summary
Dedicated and dynamic professional with proven expertise in customer service and teamwork, completed at Culver's Restaurant and Biggby. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and leadership skills. Achieved high-quality standards in beverage preparation and service, contributing to significant team success.
Overview
2
2
years of professional experience
Work History
Crew Member
Culver's Restaurant
03.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Barista
Biggby
07.2022 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
No Degree -
West Bloomfield High School
West Bloomfield, MI05.2025
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Clear Communication
- Self-discipline
- Safety awareness
- Leadership Qualities
- Heavy Lifting
- Resilience and persistence
- Hospitality service expertise
Timeline
Crew Member
Culver's Restaurant
03.2024 - Current
Barista
Biggby
07.2022 - 04.2024
No Degree -
West Bloomfield High School
Similar Profiles
Zachary PokorneyZachary Pokorney
Assistant Manager at Culver's RestaurantAssistant Manager at Culver's Restaurant
David ReesDavid Rees
Crew Team Member at Culver's RestaurantCrew Team Member at Culver's Restaurant
Jackson McMurtrieJackson McMurtrie
Front of House Employee at Culver's RestaurantFront of House Employee at Culver's Restaurant
Lukas MurphyLukas Murphy
Restaurant Team Member at Culver's RestaurantRestaurant Team Member at Culver's Restaurant
Halie HesterHalie Hester
Registered Behavior Technician at MetroEHS Pediatric TherapyRegistered Behavior Technician at MetroEHS Pediatric Therapy